Amazon NA Phone Voice

Zoho; Jaipur; On-site; INR 240,000 - 300,000; Full time

Job summary

Vrinda International is seeking a dedicated IT Services professional to deliver high-quality phone-based support to North American clients. You will be the primary contact, ensuring clear communication and quick issue resolution in a fast-paced environment.

The role emphasizes customer-first service, adaptability to new technologies, and adherence to schedules. A minimum of 6 months in a customer-facing role is preferred; training will be provided.

Qualifications

• Minimum 6 months of relevant customer-facing experience.
• Clear and articulate verbal communication suitable for North American customers.
• Strong problem-solving abilities and quick thinking under pressure.
• Willingness to learn and adapt to new technologies and processes.
• Professional demeanor with a customer-first attitude.
• Availability to work required shifts.

Responsibilities

• Handle inbound and outbound voice communications with North American clients.
• Use telephony systems to manage call volumes while adhering to SLAs.
• Document customer interactions accurately in internal systems.
• Collaborate with cross-functional teams to resolve issues.
• Maintain knowledge of company policies to provide accurate information.
• Strive to improve call handling efficiency and communication skills.

Skills

Verbal communication

Customer service

Problem solving

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Amazon NA Phone Voice

Summary

We are seeking a dedicated professional to join our IT Services team in a dynamic role focused on delivering high-quality voice support to customers in the North American region. This position serves as the primary point of contact for client inquiries, ensuring seamless communication and immediate resolution of issues. The role is critical for maintaining customer satisfaction and upholding the organization's reputation for excellence in service delivery. Ideal candidates will bring a fresh perspective and a strong commitment to operational efficiency within a fast-paced environment.

Responsibilities

• Handle inbound and outbound voice communications with North American clients, addressing inquiries with professionalism and clarity.
  
• Utilize telephony systems to manage call volumes effectively while adhering to established service level agreements.
  
• Document customer interactions accurately in internal systems to ensure data integrity and facilitate follow-up actions.
  
• Collaborate with cross-functional teams to resolve complex technical or service-related challenges.
  
• Maintain a thorough understanding of company policies and procedures to provide accurate information to callers.
  
• Continuously seek opportunities to enhance communication skills and improve overall call handling efficiency.
  

Requirements

Requirements:

• Possess a minimum of 6 months of relevant work experience in a customer-facing or communication-focused role.
  
• Demonstrate proficiency in verbal communication with a clear and articulate speaking style suitable for the North American market.
  
• Exhibit strong problem-solving abilities and the capacity to think quickly under pressure.
  
• Show a willingness to learn and adapt to new technologies and processes within the IT Services sector.
  
• Maintain a professional demeanor and a customer-first attitude at all times.
  
• Be available to work within the scheduled shifts required for the role.