Japanese Language Expert

Placement Baba; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

A technology-driven company in Mumbai is seeking a passionate Japanese language Expert with N2 certification to join its DevOps team. This full-time role involves resolving customer queries in Japanese and managing communications through email, chat, and phone. The ideal candidate should have 4+ years of experience and strong communication skills. Experience in cloud platforms is a plus, making this a valuable opportunity for those looking to grow in their language career.

Qualifications

• 4+ years of experience in a relevant field.
• Fluent in Japanese with N2 certification or higher.
• Strong written and verbal communication skills.

Responsibilities

• Resolve customer queries and escalations in Japanese.
• Manage email, chat, and phone calls from customers.
• Ensure timely resolution of customer issues.

Skills

Customer query resolution

Japanese communication

Time management

Exposure to cloud platforms

Engineering degree

Education

Undergraduate degree in any specialization

Postgraduate degree in any specialization

Job description

eTechno Lab Pvt. Ltd. is seeking a passionate Japanese language Expert with N2 certification or higher to join its core DevOps team working on Google’s cutting‑edge cloud platform. The company is 100% export‑oriented and serves only US and European clients.

Qualifications

• 4+ years’ experience
• Undergraduate degree: Diploma, B.Sc, B.Com, any graduate, B.A, B.B.A / B.M.S in any specialization
• Postgraduate degree: M.Tech, MS/M.Sc (Science) in any specialization, CS

Location

eTechnolab, Pune

Employment Type

Full Time

Required Skills

• Resolve customer queries, escalations and handle critical situations
• Manage email, chat and phone calls from customers in Japanese
• Resolve customer issues in a timely and consistent manner
• Manage time and productivity to meet daily individual and team ticket targets
• Stay updated with knowledge of internal ticketing system
• Engineering degree is a huge plus but not mandatory
• Exposure to cloud platforms is a huge plus but not mandatory
• Strong communication skills, both written and verbal

Interested in becoming a Japanese language Expert?