Japanese Language Expert

Transcom; Jaipur; On-site; INR 335,000 - 614,000; Full time

Job summary

Transcom in Jaipur, India, seeks a customer support specialist to assist Japanese clients via phone, email, or chat. You will handle inquiries about products and services and resolve issues efficiently while maintaining CRM records.

You will coordinate with internal teams to address complex technical problems and work on rotational night shifts as required by business needs.

Qualifications

• 6 months of experience in BPO/call centre handling international calls (Japanese language).
• Japanese language proficiency at JLPT N2 level or higher.
• Strong communication skills for customer interactions across channels.

Responsibilities

• Provide customer support to Japanese clients via phone, email, or chat.
• Handle inquiries related to products/services offered by the company.
• Resolve complaints in a timely and professional manner.
• Maintain accurate records of interactions using CRM software.
• Collaborate with internal teams to resolve complex technical issues.

Skills

Japanese language

Communication skills

Call center experience

Job description

Roles and Responsibilities

• Provide customer support to Japanese clients through phone calls, emails, or chats.
  
• Handle customer inquiries related to products/services offered by the company.
  
• Resolve customer complaints and concerns in a timely and professional manner.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex issues that require technical assistance.
  

Desired Candidate Profile

• 6 Months of experience in BPO/Call Centre environment handling international calls (Japanese language expertise).
  
• Proficiency in Japanese language at JLPT N2 level or higher.
  
• Strong communication skills for effective interaction with customers over phone/email/chat.
  
• Ability to work on rotational shifts including night shifts as per business requirements.