Associate Technical Lead -ITSM

embIND Embitel Technologies (India) Private Limited; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

embIND Embitel Technologies (India) Private Limited seeks a dedicated professional in Bengaluru for managing ITSM processes. The role includes developing and maintaining ITSM frameworks, configuring service management tools, and providing user support for service issues.

Candidates will be expected to monitor service performance, identify areas for improvement, and implement enhancements to IT services. This position is pivotal for the continuous improvement of IT infrastructure.

Responsibilities

• Develop and maintain ITSM processes like incident, problem, change, and request management.
• Configure and maintain ITSM platforms (e.g., ServiceNow, Jira Service Management, BMC).
• Monitor service levels, analyze performance, and identify areas for improvement.
• Act as an escalation point for service issues and optimize the support workflow.
• Identify, test, and implement improvements in IT infrastructure and services.

Job description

Job Description

• rocess Management: Develop and maintain ITSM processes like incident, problem, change, and request management.
• Tool Administration: Configure and maintain ITSM platforms (e.g., ServiceNow, Jira Service Management, BMC).
• Service Delivery: Monitor service levels, analyze performance, and identify areas for improvement.
• User Support: Act as an escalation point for service issues and optimize the support workflow.
• Continuous Improvement: Identify, test, and implement improvements in IT infrastructure and services.