ITOM Event Management Specialist

Genpact; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading business consulting firm in Hyderabad seeks an ITOM Event Management Specialist to manage ServiceNow ITOM Event Management and develop integrations with monitoring tools. The role requires 3-7 years of experience, excellent scripting skills, and familiarity with key ITOM processes. The ideal candidate is self-driven, proactive, and has strong collaboration skills. This is a full-time position offering growth in a dynamic IT environment.

Qualifications

• 3-7 years of experience in IT Operations Management, particularly in Event Monitoring or ServiceNow.
• Strong scripting skills for automation and integrations.
• Hands-on experience with various monitoring tools.

Responsibilities

• Manage and optimize ServiceNow ITOM Event Management.
• Develop integrations with monitoring tools.
• Create automated workflows for operational events.

Skills

PowerShell scripting

Python scripting

Shell scripting

IT Operations Management (ITOM)

Event Monitoring

ServiceNow Event Management

Monitoring tools experience (SENSU, SolarWinds, etc.)

Communication skills

Collaboration skills

Education

Bachelor’s degree or equivalent technical training

Tools

ServiceNow

MID Servers

Agent Client Collectors

Job description

Direct message the job poster from Genpact

ITOM Event Management Specialist

Experience: 3-7 years

Immediate joiners preferred.

Send resume to: [e-mail] with subject "ITOM" and notice period.

Responsibilities

• Manage and optimize ServiceNow ITOM Event Management — including event ingestion, alert correlation, and root cause analysis.
• Develop and maintain integrations with monitoring tools using MID Servers, Agent Client Collectors, and custom scripts.
• Develop and maintain check definitions, check instances, and alert policies for Agent Client Collectors.
• Build and fine‑tune alert rules, event filters, and correlation logic to reduce noise and improve actionable insights.
• Create automated workflows and remediation scripts for repetitive operational events.
• Collaborate with infrastructure, application, and service management teams to ensure monitoring coverage and event health.
• Develop custom dashboards, reports, and performance analytics to support proactive IT operations.
• Troubleshoot issues in event flows, integrations, Agent Client Collectors, MID Servers, and ServiceNow ITOM modules.

Qualifications

• Bachelor’s degree or equivalent technical training, certified in relevant technologies, with good years of experience.
• Good years of experience in IT Operations Management (ITOM), Event Monitoring, or ServiceNow Event Management.
• Strong scripting skills in PowerShell, Python, Shell for automation and integrations.
• Hands‑on experience with monitoring tools (SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.).
• Familiarity with CMDB and Service Mapping.
• Understanding of event correlation, alert automation, and root cause analysis concepts.
• Knowledge of ITIL processes (especially Event, Incident, and Problem Management).
• Strong communication and collaboration skills across technical and business teams.
• Self‑driven, proactive, and able to work independently in a dynamic environment.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology, Engineering, and Other

Industry: Business Consulting and Services

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