Account Service Operations Sr Associate

NTT DATA, Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NTT DATA is seeking an Account Service Operations Sr Associate in Noida, Uttar Pradesh, India. The role covers ITIL-based service support on a 24x7 basis, incident/problem/change management, and service level reporting.

Candidates should have 1–3 years of experience, familiarity with ServiceNow ITSM, SQL Server, and cloud provisioning concepts. Strong communication, documentation, and problem-solving skills are essential.

Qualifications

• 1–3 years of relevant experience or equivalent combination.
• Strong understanding of ITIL processes and principles.
• Experience handling multiple accounts.
• Knowledge of ITIL tools.
• Basic knowledge of SQL Server.
• Knowledge of Web API, Windows Service or WCF.
• Nice to have Azure/AWS/VMware provisioning knowledge.
• Ability to document and create processes clearly.
• Positive attitude and problem-solving skills.
• Strong written and verbal communication; conflict resolution and customer service.

Responsibilities

• Oversee ITIL-based service support on a 24x7 basis.
• Manage incident, problem, request, change, SLAs, and configuration processes.
• Compile, analyze, and report service level data and trends.
• Identify gaps and drive process improvements.
• Suggest ITIL best practices and help implement them.
• Leverage cloud knowledge for automation and infra provisioning.
• Work with ServiceNow ITSM and related tools.
• Adapt communication for internal and external audiences.
• Monitor alerts and manage critical incidents.

Skills

ITIL processes

Service delivery

Communication skills

Problem solving

Tools

ServiceNow ITSM

SQL Server

Web API

WCF

Azure

AWS

VMware

Job description

We are currently seeking a Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

• Oversee, facilitates, and administers ITIL based service support on a 24x7 basis
• Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
• Focus on Gaps and Process improvements
• Suggest and share ITIL Best practices and help implement the same
• knowledge in Cloud computingand Cloud Infrastructure automation.
• Experience with one or more versions of ServiceNow ITSM
• Adapts communication techniques for audiences at multiple internal and external levels
• Monitor alerts and manage Critical Incidents

Requirements:

• 1 to 3 years of relevant experience or equivalent combination of education and work experience.
• Strong understanding of ITIL processes and principals
• Experience with handling multiple accounts
• Knowledge of ITIL Tools
• should have the basic knowledge of SQL Server.
• Should have knowledge of Web API / Window Service / WCF.
• Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process.
• Strong ability to create and document processes
• Should have positive attitude and problem-solving skills.
• Strong verbal and written communication skills
• Competencies in conflict resolution, customer service, facilitation, executive presentation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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