ITAM Operations

Alike Thoughts; Coimbatore District; Hybrid; INR 700,000 - 1,300,000; Full time

Job summary

LTIMindtree is seeking an experienced ITAM Operations professional to manage the IT asset lifecycle across the organization. The role focuses on maintaining accurate asset records, coordinating procurement, deployment, and retirement, and ensuring compliance across software and hardware assets.

You will support asset reconciliation, data quality checks, and reporting dashboards, while partnering with vendors and internal teams to resolve asset-related incidents and optimize processes.

Qualifications

• Experience in IT Asset Management (ITAM) operations and lifecycle management.
• Strong understanding of hardware and software asset lifecycle management.
• Experience with asset inventory, reconciliation, tracking, and reporting.
• Familiarity with CMDB, Configuration Items (CIs), and asset data.
• Experience with ITAM tools such as ServiceNow ITAM is preferred.
• Knowledge of ITIL processes and strong analytical skills.

Responsibilities

• Manage day-to-day IT Asset Management (ITAM) operations and processes.
• Maintain accurate asset records, inventory, and configuration data.
• Oversee procurement, deployment, transfers, maintenance, and retirement of assets.
• Conduct asset reconciliation, inventory validation, and data quality checks.
• Coordinate with internal teams, vendors, and stakeholders for asset activities.
• Monitor incidents, requests, and operational issues related to assets.

Skills

IT Asset Management

ITAM Operations

Asset lifecycle management

CMDB

Asset reconciliation

ITIL processes

Stakeholder coordination

Data analysis

ServiceNow ITAM

Reporting & dashboards

Tools

ServiceNow

Discovery

Job description

Job Title: ITAM Operations

Company: LTIMindtree

Job Description

We are looking for an experienced IT Asset Management (ITAM) Operations professional to manage and support IT asset lifecycle activities across the organization. The role involves maintaining accurate asset records, coordinating asset-related processes, ensuring compliance, and providing operational support for IT asset management.

Key Responsibilities

• Manage day-to-day IT Asset Management (ITAM) operations and processes.
• Maintain accurate and up-to-date IT asset records, inventory, and configuration data.
• Manage the complete asset lifecycle, including procurement, receiving, deployment, transfers, maintenance, and retirement/disposal.
• Perform asset reconciliation, inventory validation, and data quality checks.
• Coordinate with internal teams, vendors, procurement, and other stakeholders for asset-related activities.
• Monitor and resolve asset-related incidents, requests, and operational issues.
• Ensure IT assets are properly tracked and assigned to users, locations, and departments.
• Support software and hardware asset management activities and compliance requirements.
• Prepare operational reports and dashboards related to asset inventory, utilization, compliance, and lifecycle status.
• Identify discrepancies in asset records and take appropriate corrective actions.
• Support ITAM audits, compliance checks, and periodic asset reconciliation.
• Follow defined ITAM processes, SOPs, and organizational policies.
• Continuously identify opportunities to improve ITAM processes and operational efficiency.

Required Skills

• Strong experience in IT Asset Management / ITAM Operations.
• Good understanding of hardware and software asset lifecycle management.
• Experience with asset inventory, reconciliation, tracking, and reporting.
• Good understanding of CMDB, Configuration Items (CIs), and asset data.
• Experience working with ServiceNow ITAM or similar IT asset management tools is preferred.
• Good knowledge of ITIL processes.
• Strong analytical, troubleshooting, and communication skills.
• Ability to coordinate with multiple stakeholders and manage operational activities.

Preferred Skills

• ServiceNow ITAM / HAM / SAM experience.
• Knowledge of CMDB and Discovery.
• Experience with asset audits and compliance.
• Understanding of procurement, vendor management, and IT asset disposal processes.
• Experience in enterprise IT operations environments.

Role Type: ITAM Operations
Location: As per business requirement
Experience: Relevant ITAM Operations experience