ITAM Specialist (Content Audit)

Armis; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Armis is seeking an ITAM content specialist to validate software, hardware, licensing, and catalog data. You will analyze entitlements, manage catalogs, and drive data quality through validation guidelines and knowledge articles.

You will leverage AI tools to boost productivity, collaborate with the team, and transform asset data into actionable insights for software licensing and hardware asset management.

Qualifications

• Extensive experience in ITAM/SAM/HAM domains with governance.
• Familiar with licensing data, entitlements, and audits.
• Experience using AI-powered tools to boost productivity and decisions.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Validate content across software, hardware, licensing, and catalogs.
• Analyze licensing agreements, contracts, and entitlement data.
• Develop expertise in ServiceNow ITAM and related data models.
• Manage IT product part numbers and content repositories.
• Create and improve validation guidelines and knowledge articles.
• Transform discovery/asset data into actionable ITAM insights.
• Collaborate with team in a fast-paced environment to ensure quality.

Skills

IT Asset Management

Data analysis

Scripting

SQL

Power BI

Excel advanced

Content governance

Independent work

Problem solving

Education

Bachelor's degree

Masters or Postgraduate degree

Tools

ServiceNow

Flexera FlexNet Manager

Snow Software

SCCM

ILMT

MAP Toolkit

Analytics tools

Job description

Job Description

What you get to do in this role:

• Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards.
• Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library.
• Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements.
• Manage IT product part numbers, software and hardware catalogs, and related content repositories.
• Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles.
• Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards.
• Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality.
• Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality.
• Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware asset management.
• Create and maintain ITAM content entities across software and hardware catalogs.
• Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision‑making processes.
• Collaborate effectively with team members and stakeholders in a fast-paced environment to deliver high-quality software and hardware content.

To be successful in this role you have:

• Experience leveraging AI-powered tools and technologies to improve productivity, automate workflows, analyze data, enhance content quality, and support decision-making.
• 2-6 years of relevant experience in IT Asset Management (ITAM), Software Asset Management (SAM), or Hardware Asset Management (HAM).
• Hands-on experience in ITAM implementation, content validation, quality assurance, ITAM content quality, or internal/external audit functions.
• Experience validating HAM/SAM implementations, software licensing data, entitlement records, contract information, or content assets is highly preferred.
• Ability to work independently on large volumes of data while consistently meeting quality, productivity, and turnaround-time targets.
• Strong analytical skills with the ability to identify data issues, perform root-cause analysis, and recommend process improvements.
• Excellent interpersonal, written, and verbal communication skills.
• Strong research skills with a passion for solving complex business and data-quality challenges.
• Proven problem-solving abilities with an innovative and customer-focused mindset.
• Working knowledge of SAM and HAM tools such as ServiceNow, Flexera FlexNet Manager, Snow Software, SCCM, ILMT, MAP Toolkit, or equivalent platforms is an advantage.
• Knowledge of software licensing models and metrics from publishers such as Microsoft, Adobe, IBM, Oracle, VMware, and SAP is preferred.
• Understanding of software contracts, maintenance agreements, subscriptions, cloud licensing, and vendor engagement models is a plus.
• Experience with scripting, automation, SQL, Power BI, Excel advanced functions, or data analysis tools is desirable.
• Experience in content governance, content management, data stewardship, or content-data projects is a strong advantage.
• Ability to support content validation and content curation activities based on business needs and priorities.
• Bachelors, Masters, or Postgraduate degree in any discipline with a strong academic record.