IT TechSupport

HappyLocate Relocation Services Pvt. Ltd.; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading relocation services firm in Bengaluru seeks an experienced IT Helpdesk professional with 2-4 years of experience. You will be responsible for diagnosing network issues, providing end-user support for both Windows and Mac systems, and managing IT inventory. The ideal candidate must have experience with Identity Provider administration and VPN technologies, and possess strong troubleshooting skills.

Qualifications

• 2+ years of Helpdesk Support or IT related experience.
• Experience in diagnosing and troubleshooting network-related issues.
• Ability to document, track, and monitor technical problems.

Responsibilities

• Diagnose and troubleshoot firewall, router, and switch problems.
• Install, maintain, and upgrade IT equipment.
• Provide end-user support for Mac and Windows.

Skills

Knowledge in Identity Provider administration

Knowledge of network protocols

Hands on experience with VPN technologies

Expert-level skills with Windows and Mac OS

Ability to learn new technologies independently

Job description

Role - IT Helpdesk

Experience - 2 to 4 years

Job description

Key Responsibilities

• Diagnosing and troubleshooting firewall, router, switch and access point problems at local and remote offices.
• Install, maintain and upgrade equipment and its associated infrastructure.
• Provides network and host based security, incident response, firewall and VPN management and administration.
• Provide existing support for laptops (Mac and Windows) and applications.
• Manage projects and maintenance tasks working ticketing system.
• Monitors Network for usage anticipate and identify problems suggest solutions.
• Implement the necessary controls and procedures to protect information systems.
• Work with 3rd party vendors and providers with support.
• Ensure that system is resilient and can recover from outage.
• Provide end user desktop support for Mac and Windows laptops.
• Look at the asset assignment process and responsible for keeping asset inventory up to date.
• Ensures that no one allowed to install any software with authorized persons approval.
• Responsible for managing complete IT inventory.
• IT Asset assignment and maintainace.

Required Skills

• Knowledge in Identity Provider administration and management such as Okta, OneLogin, Active Directory.
• Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, HTTP, SMTP, CIFS, LDAP, and MS AD) and possess an understanding of how to support these applications /protocols when access through VPN and Firewall appliances.
• Hands on experience working with VPN technologies.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Expert-level skills with Windows and Mac OS.
• Ability to learn quickly new or unfamiliar technologies and products, independently using documentation and online resources.

Required Experience

• 2 + years of Helpdesk Support or IT related experience.