IT Technician

IntouchCX; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Job summary

IntouchCX in Hyderabad is seeking an IT Technician to maintain and repair computer hardware/software in a break/fix environment. Responsibilities include installing workstations, diagnosing hardware issues, and ensuring network functionality.

The ideal candidate must have a High School diploma, adaptability, strong analytical skills, and the ability to work evenings and weekends. This role is crucial for supporting the IT department in maintaining organization and efficiency.

Qualifications

• Must be able to work evenings and weekends.
• Ability to lift 50LBs.
• Ability to work in a fast paced and time sensitive environment.

Responsibilities

• Install and test workstations, fix performance issues.
• Ensure workstations are functional and communicate properly on the network.
• Troubleshoot/report specific line of business program issues.
• Accountable for tracking and organization of physical hardware.

Skills

Adaptability to learn variety of software programs

Strong analytical and problem solving skills

Multitasking

Education

High School diploma or equivalent

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

The primary responsibilities for the Information Technology (IT) Technician position are the maintenance and repair of computer hardware/software in a break/fix environment.

Responsibilities

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems
• Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network
• Troubleshoot/report specific line of business program issues
• Accountable for tracking and organization of physical hardware
• Being clean and organized within the IT department is a must
• Provide support for the IT Department - ‘organization and cleanup’ as required

Qualifications

• High School diploma or equivalent
• Adaptability to learn a variety of software programs
• Strong analytical and problem solving skills
• The ability to multitask and self-manage your work day is crucial
• Must be able to work evenings and weekends
• Ability to work in a fast paced and time sensitive environment
• Ability to lift 50LBs