Desktop Technician

Mouser Electronics; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Mouser Electronics in Bengaluru is seeking an IT Helpdesk Technician to diagnose and resolve software and hardware incidents across Windows and Mac environments. The role emphasizes ownership, documentation, and timely restoration of service.

You'll provide guidance, maintain knowledge bases, and collaborate with cross-functional teams, with a focus on clear communication and efficient incident resolution. Bachelor's degree in CS required; familiarity with Citrix, Active Directory, VPN, and MS

Qualifications

• Strong IT knowledge across operating systems and business applications.
• Ability to diagnose and resolve software/hardware incidents with focus on restoring service quickly.
• Create, publish and maintain support documentation to improve self-service.

Responsibilities

• Diagnose and resolve incidents on Windows and Mac.
• Take ownership of issues and escalate when needed to other support teams.
• Provide technical guidance to peers to ensure consistent end-user experience.
• Maintain clear verbal and written communication with staff at all levels.

Skills

Verbal communication

Problem solving

Documentation

Team collaboration

Rotational shifts

Education

Bachelor’s degree in computer science

Tools

Citrix

MS Office

Active Directory

VPN

Job description

Job Description

• Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Strong knowledge of IT standard processes and business applications
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.
• Provide technical guidance to their peers in areas they have achieved mastery, to maintain a consistent experience for the end users.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical/non-technical colleagues at all levels in the organization.
• Create, publish, and maintain relevant support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self- sufficient.
• Assist all users with any logged IT related incident when called upon.
• Accurately record, update and document requests using the IT service desk system
• Escalate incidents and requests to other support teams as necessary.
• Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed.
• Suggest ideas, take lead on projects, and provide technical solutions to new issues.
• Working knowledge of Microsoft Windows and Mac client operating systems
• Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
• Knowledge of printers, scanners, and copiers
• Knowledge of networking systems
• General hardware and software troubleshooting skills
• Bachelor’s degree in computer science or related field