Senior Systems Specialist (Windows)

IntouchCX; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

IntouchCX, located in Hyderabad, India, is seeking a Senior Systems Specialist to manage Microsoft server environments and troubleshoot IT issues. This role demands over 5 years of experience in large IT settings, featuring Microsoft technology expertise.

Key responsibilities include implementing data protection plans and optimizing server infrastructure. Candidates must possess a Bachelor's degree in Computer Science or a related field and exhibit strong communication and critical thinking skills.

Qualifications

• 5+ years of experience managing complex and large IT environments.
• Extensive experience managing Microsoft technologies.
• Excellent time-management and critical thinking skills.

Responsibilities

• Manage and maintain server environments based on Microsoft technologies.
• Troubleshoot hardware and software errors.
• Implement data protection and disaster recovery plans.

Skills

Managing complex IT environments

Microsoft technologies

MS SQL database management

Scripting and automation tools

Critical thinking

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

IIS

MS SQL

VMware

AWS

GCP

Google Workspace

Job description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

IntouchCX is a global company with over 20,000 employees worldwide, providing innovative customer support for some of the biggest brands across various industries with almost 30 k+ users globally. We’re tech‑savvy and pride ourselves on delivering the best service to our customers. As we grow our team, we’re looking for people who can thrive in a fast‑paced, entrepreneurial environment. If you value collaboration, diversity, and flexibility, the Senior Systems Specialist role may be a great fit.

As Senior Systems Specialist (Windows), you will…

• Manage and maintain server environments based on Microsoft technologies.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing issues, and assessing impact while working closely with business units and clients.
• Provide documentation and technical specifications to IT staff and other departments for planning and implementing new deployments or upgrades of IT infrastructure.
• Perform or administer regular backup operations, system patches, and reports; implement appropriate processes for data protection, disaster recovery planning activities and documentation, and fail‑over procedures.
• Review capacity, storage planning, and database performance.
• Optimize and improve existing server infrastructure deployments, and take ownership of planning new expansions or project implementations against current utilization and expected growth.
• Design and implement solutions as requested by business and stakeholders, including researching various options available.
• Participate in information security monitoring, incident management, and investigations as required under direction of the Information Security department.
• Participate in after‑hours on‑call support rotation.
• Travel when required.
• Design and architect solutions to meet real business and user needs.
• Focus on planning, designing, and implementing future solutions.
• Define and document how to operationalize things that are designed and deployed in a useful and repeatable SOP that makes everyone’s lives easier.

As Senior Systems Specialist (Windows), you have…

• Bachelor’s degree or higher in Computer Science, Information Technology, or a closely related field, or equivalent technical experience.
• 5+ years of experience managing complex and large IT environments.
• Extensive experience managing Microsoft technologies (Active Directory, IIS and MS SQL).
• Experience in MS SQL database management, MS MSQL clusters, database performance optimizations and MS SQL version upgrades.
• Working knowledge of virtualization (VMware) and cloud computing (AWS, GCP).
• Knowledge of implementing effective IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Experience with scripting and automation tools is a plus.
• Knowledge of identity providers such as Okta or Duo.
• Knowledge of Google Workspace (formerly GSuite) is an asset.
• Knowledge of Linux administration is an asset.
• A sense of ownership and pride in your performance and its impact on the company’s success.
• Excellent time‑management and critical thinking skills.
• Strong communication and technical presentation skills, both written and oral.
• Detail‑oriented work ethic and organized with technical design & documentation skills.
• Ability to learn new technologies on the fly in a dynamic environment.
• Ability to prioritize in a fast‑paced and rapidly evolving environment, and respond to emergency situations effectively.
• Strong personal desire to understand how things work, and to help them work simply and consistently.
• Pride in knowing (or learning) what elements in system design make for healthy and effective systems that thrive in their purpose and their implementation.
• Be a technology specialist and a team player with the ability to multitask.