Desktop Technician

Mouser; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Mouser is seeking an IT Support Specialist in Bengaluru, India, to diagnose and resolve software and hardware incidents across various applications and operating systems. This position requires strong technical skills, including knowledge of ticketing tools and networking systems.

The successful candidate will need a Bachelor's degree in computer science or a related field, and must effectively communicate technical information to both technical and non-technical colleagues. Join a team focused on providing excellent support and ensuring a high standard of service.

Qualifications

• Strong knowledge of IT standard processes and business applications.
• Exhibit a flexible approach to working on a rotational basis.
• Knowledge of networking systems and general hardware troubleshooting.

Responsibilities

• Diagnose and resolve software and hardware related incidents.
• Provide technical guidance to peers to maintain consistent user experience.
• Accurately record and update requests using the IT service desk system.

Skills

IT standard processes

Technical communication

Problem analysis

General hardware troubleshooting

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Windows

Mac operating systems

Active Directory

Citrix

VPN

Ticketing tools

Job description

• Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Strong knowledge of IT standard processes and business applications
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.
• Provide technical guidance to their peers in areas they have achieved mastery, to maintain a consistent experience for the end users.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical/non-technical colleagues at all levels in the organization.
• Create, publish, and maintain relevant support documentation to assist all staff in the quick resolution of their incidents/service requests and enable users to become more self‑sufficient.
• Assist all users with any logged IT related incident when called upon.
• Accurately record, update and document requests using the IT service desk system
• Escalate incidents and requests to other support teams as necessary.
• Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed.
• Suggest ideas, take lead on projects, and provide technical solutions to new issues.
• Working knowledge of Microsoft Windows and Mac client operating systems
• Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
• Knowledge of printers, scanners, and copiers
• Knowledge of networking systems
• General hardware and software troubleshooting skills
• Bachelor’s degree in computer science or related field

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.