IT Technical Support Engineer - Full Time

TAURUS IT Solutions; Chennai; On-site; INR 350,000 - 650,000; Full time

Job summary

TAURUS IT Solutions in Chennai is seeking an IT Technical Support Engineer with 3 to 6 years of experience. The role is based in office and requires a graduate degree.

You will troubleshoot hardware, software, and network issues, document resolutions, and collaborate with the team to improve support processes.

Strong problem solving and clear communication are essential; the candidate should thrive under pressure and be detail-oriented.

Qualifications

• Experience: 3–6 years in IT technical support or related roles.
• Education: Graduate (B.Tech/B.E, CS) required.
• Role: IT Technical Support Engineer based in Chennai, Tamil Nadu.

Responsibilities

• Provide timely technical assistance for software, hardware, and networks.
• Diagnose and resolve issues through direct user interaction.
• Maintain accurate records of issues and resolutions.
• Collaborate with team to improve IT support processes.

Education

B.Tech/B.E, CS

Job description

We are looking for an IT Technical Support Engineer based in Chennai, India, with 3 to 6 years of experience and a graduate degree. This role is office-based and is ideal for a male candidate who is passionate about technology and helping others.The key responsibilities of this position include:- Technical Support: Provide assistance to users experiencing technical issues with software, hardware, or networks, ensuring timely resolutions to minimize downtime.- Troubleshooting: Diagnose and resolve technical problems through direct interaction with users, utilizing systematic methods to identify the source of issues.- Documentation: Maintain accurate records of technical issues and resolutions to support continuous improvement and knowledge sharing.- Collaboration: Work closely with other team members to enhance user experiences and improve IT support processes.To be successful in this role, candidates should possess strong problem-solving skills and the ability to communicate effectively with users at all levels. A solid understanding of IT systems and an eagerness to learn new technologies are essential. Candidates should also be able to work well under pressure and be detail-oriented, ensuring high-quality service in their problem-solving efforts. A proactive approach to identifying potential issues before they arise is highly valued. We seek a dedicated individual who can thrive in a dynamic environment and contribute positively to our team.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E, CS)

• Role

  IT Technical Support Engineer

• Industry Type

  Industrial Automation & Control

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office