Technical Support Specialist - Full Time

Optimance Strategies; Mumbai; On-site; INR 3,500,000 - 6,200,000; Full time

Job summary

Optimance Strategies is seeking a Head - Technical Support & Service Operations to lead and continuously improve the company’s after-sales service across its tech portfolio.

This senior role demands technical expertise, service management, and people leadership to ensure reliable on-site support, timely issue resolution, and high customer satisfaction. Based in Mumbai, the position is full-time with work from office.

Qualifications

• 2 years of experience in technical support or service operations.
• Post Graduate degree.
• Strong leadership and customer relationship skills.
• Based in India; willing to work from office in Mumbai.
• Face interview location details included in posting.

Responsibilities

• Lead and continuously improve the technical support and after-sales service function across the integrated technology portfolio.
• Ensure on-site technical issues are resolved within service levels and customer satisfaction is maintained.
• Coordinate with internal teams and external partners to optimize service quality and costs.

Education

Post Graduate

Job description

The Head - Technical Support & Service Operations will be responsible for establishing, leading, and continuously improving the company's technical support and after-sales service function across its integrated technology portfolio.This is a senior leadership position requiring a combination of technical expertise, service management, operational discipline, customer relationship management, commercial awareness, and people leadership.The incumbent will ensure that technology systems installed at customer sites operate reliably, technical issues are resolved within agreed service levels, and customers receive consistent and professional support throughout the lifecycle of their systems.The role will oversee the entire support process, from the registration of a service request to diagnosis, resource allocation, troubleshooting, escalation, resolution, testing, customer confirmation, and final ticket closure.The Head will also work closely with Project Execution, Design & Engineering, Programming, Sales, Procurement, Finance, OEMs, and external technology partners to improve service quality, reduce recurring failures, optimize costs, and strengthen customer retention.The overall objective is to transform technical support from a reactive breakdown-handling function into a structured, proactive, measurable, and commercially sustainable service operation.

• Experience

  2 Years

• No. of Openings

  1

• Education

  Post Graduate

• Role

  Technical Support Specialist

• Industry Type

  IT-Hardware & Networking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  B-68, Solaris 1, Saki Vihar Road Powai, Mumbai 400072 India