It Support Technician

Liberating Solution; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Liberating Solutions Pvt. Ltd. is seeking an IT Support Technician with 2+ years of experience to maintain IT infrastructure and telephony systems. You will handle VICIdial administration, LAN/WAN networks, Wi-Fi management, and desktop setup, resolving hardware, software and connectivity issues.

The role supports call center operations, coordinates with internal teams, and may involve lead generation for international markets. Strong problem-solving and communication skills are essential.

Qualifications

• 2+ years of IT infrastructure support experience.
• Hands-on VICIdial administration experience.
• Experience with LAN/WAN, Wi-Fi, desktop setup and troubleshooting.

Responsibilities

• Install, configure and maintain VICIdial and related telephony systems.
• Manage and troubleshoot LAN, WAN and Wi‑Fi networks.
• Perform desktop/laptop setup, software installation, upgrades and maintenance.
• Diagnose and resolve hardware, software, network and connectivity issues.
• Monitor system performance and ensure smooth IT operations.
• Provide technical support to employees and call center operations.

Skills

VICIdial Administration

LAN/WAN Networking

Desktop Support

Windows OS

VoIP & SIP

Security & Backups

Lead Generation

Communication

Problem Solving

Education

Diploma/Bachelor's Degree in IT/CS

Tools

CRM tools

Job description

Liberating Solutions Pvt. Ltd. is looking for a skilled and proactive IT Support Technician with a minimum of 2 years of experience in IT infrastructure support and telephony systems. The ideal candidate must have hands-on experience with VICIdial, LAN/WAN networking, Wi-Fi management, desktop setup, and technical troubleshooting. Experience in lead generation for international markets will be an added advantage.

KEY RESPONSIBILITIES

• Install, configure, and maintain VICIdial and related telephony systems.
• Manage and troubleshoot LAN, WAN, and Wi-Fi networks.
• Perform desktop/laptop setup, software installation, upgrades, and maintenance.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Monitor system performance and ensure smooth IT operations.
• Maintain user accounts, system access, and security protocols.
• Provide technical support to employees and call center operations.
• Coordinate with internal teams to ensure uninterrupted business operations.
• Generate and manage lead lists for international campaigns, particularly for overseas markets.
• Maintain IT documentation, inventory, and support records.

REQUIRED SKILLS

• Strong hands-on experience with VICIdial Administration and Support.
• Good knowledge of LAN/WAN Networking, Routing, Switching, and Wi-Fi Configuration.
• Experience in Desktop Support, Hardware Troubleshooting, and System Configuration.
• Knowledge of Windows Operating Systems and basic server management.
• Familiarity with VoIP, SIP, and Call Management Systems.
• Understanding of network security and data backup procedures.
• Experience in international lead generation and data research.
• Strong problem-solving and communication skills.

PREFERRED QUALIFICATIONS

• Diploma/Bachelor's Degree in IT, Computer Science, or a related field.
• Experience supporting international sales or call center operations.
• Knowledge of CRM tools and lead management processes is desirable.