Customer Support Engineer

Telecmi Technologies; Dadri; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Training on cloud telephony

Career growth opportunities

Exposure to cloud tech

Competitive compensation

Job summary

Telecmi Technologies is seeking a motivated Support Engineer to join our Cloud Telephony team in the day shift. You will handle customer queries, troubleshoot cloud telephony issues, and ensure smooth operation of VoIP services during business hours.

Freshers with the right skills are encouraged to apply. The role emphasizes strong communication, basic networking knowledge, and a problem-solving mindset in a fast-paced customer support environment.

Qualifications

• 1–2 years of experience in support or technical roles (telecom/cloud telephony preferred).
• Strong verbal and written communication skills.
• Basic knowledge of networking and VoIP concepts (SIP, IVR, call flows) is an added advantage.

Responsibilities

• Handle customer queries and provide technical support via calls, emails, or tickets.
• Perform Level 1 troubleshooting for cloud telephony, VoIP, IVR, and call flow issues.
• Monitor system alerts and escalate incidents to higher-level teams when required.
• Maintain accurate documentation, logs, and reports.
• Ensure SLA compliance and timely resolution of issues.
• Collaborate with cross-functional teams to resolve escalated cases.

Skills

Verbal communication

Written communication

Networking basics

VoIP concepts

Troubleshooting

Education

Any degree

Tools

SIP

VoIP fundamentals

Job description

Job Description:

We are looking for a Support Engineer to join our Cloud Telephony team in the day shift. The candidate will be responsible for providing excellent customer support, troubleshooting technical issues, and ensuring smooth operations of cloud telephony services during business hours. Freshers with the right skills and enthusiasm are encouraged to apply.

Key Responsibilities:

• Handle customer queries and provide technical support via calls, emails, or tickets.
• Perform Level 1 troubleshooting for cloud telephony, VoIP, IVR, and call flow issues.
• Monitor system alerts and escal ate incidents to higher-level teams when required.
• Maintain accurate documentation, logs, and reports.
• Ensure SLA compliance and timely resolution of issues.
• Collaborate with cross-functional teams to resolve escalated cases.

Requirements:

• 1–2 years of experience in support or technical roles (telecom/cloud telephony preferred).
• Strong verbal and written communication skills.
• Basic knowledge of networking and VoIP concepts (SIP, IVR, call flows) is an added advantage.
• Problem-solving mindset with the ability to handle multiple queries effectively.
• Willingness to work in a fast-paced customer support environment.

Education:

• Any degree (technical background preferred but not mandatory).

Benefits:

• Training on cloud telephony and VoIP systems.
• Career growth opportunities in support and engineering roles.
• Exposure to cloud communication technologies.
• Competitive salary and company benefits.