Technical Support Engineer

Keka Inc.; Ahmedabad District; On-site; INR 630,000 - 770,000; Full time

Job summary

Elision Technologies Pvt Ltd. is seeking a Technical Support Engineer specializing in VoIP and Dialer systems. The ideal candidate should have over 2 years of relevant experience and be adept at managing and troubleshooting VoIP systems and telecom services efficiently.

Your responsibilities will include handling client support requests, configuring PBX systems, and ensuring high customer satisfaction while performing daily system monitoring and support tasks. Preferable candidates would have a bachelor's degree in Computer Science or related fields.

Qualifications

• 2+ years of experience in VoIP and telecom support.
• Experience in IP Phone configuration and PBX setup.
• Strong organizational and problem-solving skills.

Responsibilities

• Resolve client technical issues via calls and emails.
• Configure PBX systems and telecom services for clients.
• Maintain and troubleshoot VoIP and network-related systems.

Skills

VoIP troubleshooting

Linux administration

IP Phone configuration

Firewall and VPN knowledge

Customer handling

Education

Bachelor’s degree in Computer Science

Relevant certifications in Linux or Networking

Tools

Asterisk

VICIdial

GoAuto Dial

Job description

Company Name - Elision Technologies Pvt Ltd.

Job Title: Technical Support Engineer – VoIP / Dialer

Experience: 2+ Years

Salary: Up to 7 LPA

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands‑on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction.

Key Responsibilities

• Handle client calls, emails, and support requests to resolve technical issues
• Configure and provision PBX systems, IP phones, and telecom services for new clients
• Manage number porting, follow‑up on support tickets, and ensure timely issue resolution
• Troubleshoot VoIP, Dialer, internet connectivity, and network‑related issues
• Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches
• Coordinate remote installation and setup of Internet and VoIP services with on‑site technicians
• Install, maintain, and upgrade IP camera software and related applications
• Follow SOPs, create proper documentation, and upscale unresolved issues when required
• Perform daily system monitoring, backup checks, and antivirus management
• Work closely with internal technical teams to ensure smooth operations and service delivery

Required Skills

• Hands‑on experience with Asterisk, VICIdial, and GoAuto Dial platforms
• Strong knowledge of VoIP troubleshooting and telecom support processes
• Experience in IP Phone configuration and PBX setup
• Good understanding of Linux environments including CentOS administration
• Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts
• Ability to troubleshoot SIP, Dialer, and connectivity‑related issues
• Strong organizational, analytical, and problem‑solving skills
• Self‑motivated with the ability to work under pressure and manage multiple tasks
• Excellent communication and customer‑handling skills

Qualification

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field
• Experience in Telecom, VoIP, Network Support, or System Administration preferred
• Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage