IT Support Specialist

Intertek; Mumbai; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Intertek in Mumbai seeks an IT Support Specialist to provide hands-on and remote end-user support across multiple offices. You will resolve hardware, software, Windows OS issues, manage Office 365 apps, and administer Active Directory while traveling between sites.

Responsibilities include installing printers, supporting networking basics, maintaining inventory, and coordinating with vendors for repairs, with a focus on security and asset management.

Qualifications

• Experience: 34 years of experience in an IT helpdesk or desktop support role.
• Education: Associate degree in IT, Computer Science, or equivalent work experience.
• Certifications: CompTIA A+, Network+, or Microsoft Fundamentals preferred.
• Technical Knowledge: Strong familiarity with Office 365 administration and Windows OS.
• Soft Skills: Excellent customer service, clear communication, and problem-solving abilities.
• Mobility: Reliable personal transportation and a valid driver's license for travel between offices.

Responsibilities

• Resolve daily hardware, software, and operating system issues.
• Configure, deploy, and troubleshoot Windows workstations.
• Support Microsoft Office 365 applications including Teams, Outlook, and OneDrive.
• Administer user accounts, passwords, and permissions in Active Directory.
• Provision and troubleshoot mobile devices and standard corporate software.
• Install, configure, and maintain local and network printers.
• Troubleshoot paper jams, connectivity errors, and print server queues.
• Coordinate with vendors for hardware repairs and toner replenishment.
• Diagnose basic connectivity issues across local networks (LAN/Wi-Fi).
• Inspect, test, and replace faulty patch cables and wall jacks.
• Verify IP configurations, DNS settings, and basic router connections.
• Escalate complex infrastructure issues to the Tier 2 network team.
• Travel between designated nearby office sites to provide on-site support.
• Maintain accurate inventory logs for hardware and software licenses at each site.
• Document all technical issues and resolutions in the ticketing system.
• Configure, manage and maintain a video surveillance system, access control system, PBX & IP telephonic system.
• Endpoint security and encryption management
• Manage & maintain the asset Register.
• Manage local IT vendors and services level agreements.

Skills

Windows OS

Office 365 Admin

Customer service

Troubleshooting

Mobility

Education

Associate degree in IT/CS

Tools

Active Directory

Printer management

PBX/IP Telephony

Ticketing system

Job description

1. POSITION PURPOSE

We are seeking a reliable IT Support Specialist to provide comprehensive technical assistance across multiple nearby office locations. You will resolve end-user hardware, software, printing, basic networking, Microsoft Office 365 issues and AV setup support for any event. This role requires local travel between sites to deliver hands-on and remote technical support.

2. JOB DESCRIPTIONS:

End-User & Application Support

• Resolve daily hardware, software, and operating system issues.
• Configure, deploy, and troubleshoot Windows workstations.
• Support Microsoft Office 365 applications including Teams, Outlook, and OneDrive.
• Administer user accounts, passwords, and permissions in Active Directory.
• Provision and troubleshoot mobile devices and standard corporate software.

Printing & Peripherals

• Install, configure, and maintain local and network printers.
• Troubleshoot paper jams, connectivity errors, and print server queues.
• Coordinate with vendors for hardware repairs and toner replenishment.

First-Level Networking

• Diagnose basic connectivity issues across local networks (LAN/Wi-Fi).
• Inspect, test, and replace faulty patch cables and wall jacks.
• Verify IP configurations, DNS settings, and basic router connections.
• Escalate complex infrastructure issues to the Tier 2 network team.

Multi-Office Operations

• Travel between designated nearby office sites to provide on-site support.
• Maintain accurate inventory logs for hardware and software licenses at each site.
• Document all technical issues and resolutions in the ticketing system.
• Configure, manage and maintain a video surveillance system, access control system, PBX & IP telephonic system.
• Endpoint security and encryption management
• Manage & maintain the asset Register.
• Manage local IT vendors and services level agreements.

3. Qualifications and Skills

• Experience: 34 years of experience in an IT helpdesk or desktop support role.
• Education: Associate degree in IT, Computer Science, or equivalent work experience.
• Certifications: CompTIA A+, Network+, or Microsoft Fundamentals preferred.
• Technical Knowledge: Strong familiarity with Office 365 administration and Windows OS.
• Soft Skills: Excellent customer service, clear communication, and problem-solving abilities.
• Mobility: Reliable personal transportation and a valid driver's license for travel between offices.