Associate IT Support

Milestone Technologies; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Milestone Technologies is seeking an Associate Technical Support Specialist to join our end-user support organization in Gurugram. This role is designed for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes.

Qualifications

• Experience in IT service desk or end-user support is a plus.
• Strong communication and interpersonal skills.
• Ability to learn new technologies and work in a collaborative team.

Responsibilities

• Respond to user support requests via ticketing, chat, email, walk-up, and remote channels.
• Troubleshoot hardware, software, and access issues for end users.
• Support laptops, desktops, printers, mobiles, and collaboration tools.
• Assist with account access, passwords, VPN, and basic configuration tasks.
• Support Windows, macOS, and ChromeOS across users.
• Assist with mobile device deployment and management.
• Document troubleshooting steps and follow standard procedures.
• Assist with workstation setup and onboarding when needed.
• Participate in ongoing learning to expand technical skills.

Skills

Customer service excellence

End-user support

Troubleshooting

Team collaboration

Job description

Role & responsibilities

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

Key Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalated unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Preferred Skills

• Strong interpersonal, communication, and customer service skills.
• Interest in information technology, technical troubleshooting, and end-user support.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable learning new technologies, tools, and processes.
• Organized, dependable, and able to manage multiple support requests effectively.
• Prior experience in customer-facing IT roles is helpful but not required.

Preferred candidate profile