IT Support Services Lead (Infrastructure)

Universal Electronics; Bengaluru; On-site; INR 3,800,000 - 7,000,000; Full time

Job summary

Universal Electronics in Bengaluru seeks a Lead, Infrastructure & Security to manage the company’s global IT infrastructure and security operations. You will translate technical requirements into practical solutions while aligning with executive guidance and business priorities.

The role focuses on high-availability environments, risk management, and data protection, with oversight of AD, M365, Entra ID, Intune, and backup/disaster recovery. You will mentor teams and drive ITIL-based processes.

Qualifications

• Leadership of enterprise IT infrastructure operations.
• Design scalable, high-availability infrastructure environments.
• Experience with Nutanix HCI and virtualization.
• Administer Active Directory, DNS, DHCP; manage Microsoft 365 suite.
• Knowledge of ITIL service management practices and risk controls.

Responsibilities

• Lead infrastructure and service desk teams to ensure continuity.
• Implement patch management and vulnerability remediation.
• Maintain infrastructure documentation and SOPs.
• Coordinate IT initiatives with executive leadership and other departments.

Skills

IT leadership

Strategic planning

ITIL service management

Team mentoring

Risk management

Cross-functional communication

Education

Bachelor's degree Computer Science or IT Engineering

Business Administration

Project Management

Microsoft Azure/M365 Certifications

Nutanix Certifications

ITIL Certification

ISO 27001

GDPR awareness

Tools

Nutanix

Active Directory

DNS

DHCP

Microsoft 365

Entra ID

Intune

Group Policy (GPO)

Rubrik

Job description

The Lead, Infrastructure & Security, is responsible for managing and supporting the company’s global IT infrastructure and security operations in alignment with organizational objectives. This role is essential in ensuring technology systems are maintained and improved to meet operational requirements. The Manager is expected to follow the strategic direction and leadership established by their supervisor and company leadership. The position is responsible for implementing best practices, maintaining accountability, and actively managing risks to business continuity and data protection. The Manager translates technical requirements into practical solutions and communicates effectively across departments, while ensuring all initiatives remain consistent with guidance and priorities set by executive leadership.

Requirements

• Lead and manage enterprise IT infrastructure operations and strategy
• Design and maintain scalable, high-availability infrastructure environments
• Manage Nutanix (HCI, virtualization, storage) infrastructure
• Administer Active Directory (AD), DNS, DHCP services
• Oversee Microsoft 365 (Exchange, Teams, SharePoint)
• Manage Entra ID, MFA, SSO, and Conditional Access
• Implement Intune for endpoint and device management
• Configure Group Policy Objects (GPO)
• Manage file servers, storage systems, and access controls
• Implement Rubrik backup and disaster recovery solutions
• Drive patch management and vulnerability remediation
• Lead service desk team and handle escalations
• Ensure ITIL-based service management processes
• Maintain infrastructure documentation and SOPs
• Mentor infrastructure and service desk teams

Qualifications / Skills

• Formal Education & Certification
• Bachelor's degree Computer Science or IT Engineering
• Certifications in Business Administration, Project Management
• Preferred Certifications
• Microsoft Azure/M365 Certifications
• Nutanix Certifications
• ITIL Certification
• Security certifications (optional)
• Compliance & Frameworks
• ISO 27001
• Basic GDPR awareness
• ITIL framework
• Risk management practices

Experience

• 10-15 years' IT Infrastructure experience
• Nutanix HCI and virtualization expertise
• Active Directory, DNS, DHCP administration
• Microsoft 365 and Entra ID experience
• Intune and Group Policy management
• File Server and Storage experience
• Rubrik Backup and DR knowledge
• Patch management expertise
• Service desk leadership experience
• ITIL knowledge
• Strong troubleshooting skills

Personal Attributes

• Team-oriented, collaborative, and able to build cooperation across all levels of the organization
• Detail-oriented, emotionally mature, self-motivated, and adaptable to shifting priorities and deadlines
• Demonstrates discretion, integrity, and professionalism in handling confidential information
• Strong relationship management, conflict resolution, and performance management skills
• Excellent communication and documentation skills; able to present technical concepts to non-technical audiences
• Effective at prioritizing and executing tasks under pressure, with strong analytical and problem-solving abilities

Work Conditions

• Standard 40-hour work week; after-hours work may be required with supervisor's approval
• Able to participate in training sessions, presentations, and meetings
• Some travel may be required to meet with clients, stakeholders, or off-site personnel
• Ability to sit for extended periods
• Manual dexterity to operate computers and related equipment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.