AVP-Infrastructure

SMBC Group; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

SMBC Group in Mumbai seeks an experienced Infrastructure Operations lead to manage enterprise IT infrastructure, data center facilities, and virtualization platforms. The role covers Windows Server, Active Directory, Linux, VMware, HCI, and security controls to ensure stability and compliance for business‑critical applications.

You will oversee incident management, DR, and project delivery while coordinating with vendors and internal teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• 8+ years of hands‑on experience in enterprise infrastructure administration and support.
• Experience in financial services, banking, or regulated industries is a plus.
• Strong knowledge of Windows Server, Linux, virtualization, and storage solutions.

Responsibilities

• Manage day-to-day operations of enterprise IT infrastructure, data center facilities, and server rooms.
• Administer Windows Server environments, active directory, Linux VMs, VMware infrastructure, HCI, and backup solutions.
• Manage user accounts, permissions, and system security configurations.
• Monitor performance, capacity, availability, and service health for optimal operation.
• Perform daily system checks, preventive maintenance, and audits.
• Manage backups, disaster recovery processes, and system recovery procedures.
• Administer VMware vSphere/ESXi, vCenter, and Horizon View environments.
• Execute host migrations, system upgrades, and optimization initiatives.
• Ensure virtualization platforms are secure, stable, and compliant with standards.
• Provide Level-3 support for incidents and escalations.
• Coordinate with vendors for issue resolution and support activities.
• Analyze logs and monitoring data to address operational risks.
• Develop, implement, and maintain infrastructure security standards and patches.
• Support audits and regulatory compliance.
• Manage infrastructure projects and ensure timely delivery.

Skills

Windows Server

Active Directory

VMware vSphere

HCI

Linux

Backup & DR

IAM

Security Hardening

PowerShell

Cloud - Azure

Cloud - AWS

SCCM/Intune

Network Troubleshooting

Project Management

Education

Bachelor's Degree in CS/IT/Engineering

Tools

VMware vSphere/ESXi

vCenter

Horizon View

Azure

AWS

Job description

Job Description:

Job description:

Key Responsibilities

Infrastructure Operations & Administration

• Manage day-to-day operations of enterprise IT infrastructure, data center facilities, and server rooms.
• Administer and maintain Microsoft Windows Server environments, active directory, Linux virtual machines, VMware infrastructure, Hyper-Converged Infrastructure (HCI), and backup solutions.
• Manage user accounts, permissions, system access rights, and security configurations.
• Monitor infrastructure performance, capacity, availability, and service health to ensure optimal operation.
• Perform daily system checks, preventive maintenance, and infrastructure audits.
• Manage backups, disaster recovery processes, and system recovery procedures.

Virtualization & End-User Computing

• Administer VMware vSphere, ESXi hosts, vCenter, cluster environments, and virtual machine lifecycle management.
• Manage VMware Horizon View VDI environments, thin clients, and virtual desktop infrastructure.
• Execute host migrations, system upgrades, and infrastructure optimization initiatives.
• Ensure virtualization platforms remain secure, stable, and aligned with organizational standards.

Incident Management & Technical Support

• Provide Level-3 support for infrastructure-related incidents and escalations.
• Troubleshoot and resolve system performance issues, hardware failures, network connectivity issues, and application-related infrastructure problems.
• Coordinate with vendors, OEMs, and system integrators for issue resolution and support activities.
• Analyze system logs, reports, and monitoring tools to identify and proactively address operational risks.

Security & Compliance

• Develop, implement, and maintain infrastructure security standards, policies, procedures, and tools.
• Ensure operating systems, servers, and infrastructure components are patched and updated with the latest security releases.
• Perform vulnerability remediation and security hardening activities.
• Support audit requirements and ensure compliance with corporate security policies and regulatory standards.

Project Management

• Manage multiple infrastructure projects simultaneously, ensuring delivery within agreed timelines and budgets.
• Participate in infrastructure planning, design reviews, capacity forecasting, and technology refresh programs.
• Coordinate implementation, testing, migration, and production rollouts of infrastructure solutions.
• Ensure smooth handover of project deliverables into BAU support teams.

Documentation & Reporting

• Maintain IT operational procedures, administration manuals, configuration records, and technical documentation.
• Prepare regular reports on infrastructure performance, capacity, availability, incident trends, and project status.
• Develop and maintain standard operating procedures (SOPs) and operational runbooks.

Required Qualifications

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Experience

8+ years of hands‑on experience in enterprise infrastructure administration and support. Proven experience managing large‑scale virtualized environments and enterprise server infrastructure. Experience in financial services, banking, or regulated industries will be an advantage.

Technical Skills

Core Technologies

• Microsoft Windows Server Administration
• Active Directory, DNS, DHCP, Group Policy
• VMware vSphere, ESXi, vCenter Administration
• VMware Horizon View
• VDIHyper-Converged Infrastructure (HCI)
• Linux Server Administration
• SAN/NAS Storage Management Backup and Disaster Recovery Solutions
• Server Monitoring and Performance Management

Security

• Operating System Hardening Patch Managemen
• tIdentity and Access Management (IAM)
• Vulnerability Management
• Infrastructure Security Best Practices

Additional Preferred Skills

• PowerShell scripting and automation
• Cloud technologies (Azure/AWS)
• Microsoft SCCM / Intune
• Network troubleshooting fundamentals
• Project management methodologies

Key Competencies

• Strong analytical and problem‑solving skills
• Excellent troubleshooting and root‑cause analysis capability
• Ability to manage multiple priorities in a fast‑paced environment
• Strong communication and stakeholder management skills
• High level of ownership and accountability
• Effective vendor and third‑party management skills
• Attention to detail and commitment to operational excellence
• Ability to work independently and collaboratively across teams

Profile description

The role holder will be responsible for the planning, implementation, administration, and support of complex virtualized and distributed IT environments. The position involves managing Microsoft Windows and Linux server platforms, VMware virtualization infrastructure, Hyper-Converged Infrastructure (HCI), storage systems, and enterprise IT security controls.

The successful candidate will ensure the stability, performance, availability, and security of IT infrastructure while supporting business‑critical applications and services. The role also requires managing infrastructure projects, maintaining operational documentation, and ensuring seamless transition of new solutions into the Business-as-Usual (BAU) environment.