It Support Executive

EFS Logistics; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

EFS Logistics in Kerala, India seeks an IT Support Specialist to handle daily troubleshooting, employee support and asset management. You will support Windows devices, Microsoft 365 apps, printers, and network connectivity, with emphasis on ticketing and onboarding/offboarding tasks.

Strong communication and organizational skills are essential; cybersecurity basics and data handling are a plus. You will document guides, maintain records and assist with audits under IT supervision.

Qualifications

• Practical knowledge of Windows, Microsoft 365, hardware, printers, scanners and basic networking.

Responsibilities

• Provide daily IT troubleshooting and employee support across Windows devices, Office apps and collaboration tools.
• Set up and troubleshoot printers, scanners, IP phones, LAN, Wi-Fi and internet connections.
• Record, prioritize and follow up IT requests with location POCs and maintain updates.

Skills

Windows OS

Microsoft 365

Hardware basics

Printers & scanners

Networking basics

Remote support tools

Excel records

Communication

Follow-up

Tools

Ticketing systems

eBMS

IP phones

Job description

Role purpose

Provide daily IT troubleshooting and employee support, maintain asset and support records, and assist with approved account, device and cybersecurity checks. Troubleshooting is the primary requirement; additional cybersecurity and data skills are advantages.

Key responsibilities

• IT and Microsoft 365 support: Troubleshoot Windows, laptops, desktops, Outlook, Teams, Word, Excel, OneDrive and SharePoint, including desktop and browser applications.
• Devices and connectivity: Set up and troubleshoot printers, scanners, IP phones, extensions, LAN, Wi-Fi and internet connections.
• Ticketing and location coordination: Record, prioritize and follow up IT requests with location POCs, maintain updates and confirm resolution.
• Onboarding, offboarding and reassignment: Configure employee devices and approved accounts, manage equipment handovers and returns, and coordinate access changes.
• Accounts and workstation audits: Handle approved account, mailbox, permission and license changes. Check Windows users, password and PIN setup, screen locks, software and device protection; coordinate password updates according to company policy.
• eBMS coordination: Work with department heads on approved user creation, permissions and account reviews.
• Track issues, follow up pending cases and verify fixes.
• Asset management and maintenance: Verify equipment, maintain employee and location assignments, perform preventive checks, and track warranties, repairs and replacements.
• SIMs, subscriptions and invoices: Maintain SIM ownership, user, plan and roaming records. Track licenses, renewals and assigned invoices; flag unused services and unusual charges.
• Updates, backups and cybersecurity: Check updates, antivirus, MFA and assigned backups; identify and report phishing or suspicious activity, and assist with approved security checks under IT supervision.
• Signatures and directory: Check and update approved email signatures, employee contact details, departments, locations and extensions.
• Documentation and reporting: Maintain setup guides, troubleshooting notes and handover records. Submit weekly updates on pending issues, assets and renewals.

Required skills

• Practical knowledge of Windows, Microsoft 365, hardware, printers, scanners and basic networking.
• Ability to use remote support tools and maintain accurate Excel and ticket records.
• Basic knowledge of phishing, MFA, endpoint protection and safe account access.
• Good communication, organization and follow-up skills.

Additional advantages

• Cybersecurity coursework, certifications or practical projects, and basic data analysis skills.
• Exposure to Microsoft 365 administration, eBMS, IP phones, asset registers or ticketing systems