IT Support Executive

BERKOWITS HAIR AND SKIN CLINIC; Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

Berkowits Hair & Skin Clinic India Pvt. Ltd. is seeking a proactive IT Support Executive to manage and support the organization's IT infrastructure across multiple clinics in the Delhi NCR region.

The role requires hands-on hardware, networking, and security troubleshooting with the ability to work independently on site. The candidate will handle Sophos management, Active Directory, domain controller tasks, and field support across clinics, ensuring minimal downtime and proper documentation of

Qualifications

• Diploma or degree in IT/CS or related field.
• 2–4 years of IT support or system administration experience.
• Hands-on with Sophos firewall and Windows Server.
• Strong networking and problem-solving skills.
• Willingness to travel within Delhi NCR.

Responsibilities

• Handle Sophos management: ID creation and administration, network security.
• Manage Domain Controller and Active Directory tasks.
• Provide hardware, printer, biometric, and IP phone support.
• Maintain IT asset inventory and software licenses.
• Travel to clinics in Delhi NCR for on-site support.
• Document IT activities, issues, and resolutions.

Skills

Sophos firewall

Active Directory

Networking

Troubleshooting

IT hardware support

Printer & device setup

Field support travel

Education

Diploma or Degree in IT/CS

Tools

Sophos

Windows Server

Domain Controller

LAN/WAN hardware

Job description

Berkowits Hair & Skin Clinic India Pvt. Ltd. is seeking a proactive and technically skilled IT Support Executive to manage and support the organization's IT infrastructure across multiple clinics in the Delhi NCR region. The ideal candidate should possess strong knowledge of hardware, networking, and IT support, with the ability to troubleshoot and manage on-site technical issues independently.

Key Responsibilities:

• Shopos (Sophos) Management: Handle ID creation and administration through Sophos. Ensure network security and compliance across all clinics.
• Domain Controller Administration: Manage users, permissions, and system policies via Active Directory. Monitor and maintain domain servers and backups.
• Hardware & Networking Support: Install, configure, and repair desktops, laptops, and associated hardware. Troubleshoot and maintain LAN/WAN, switches, routers, and firewalls.
• Peripheral & Device Management: Setup and support printers, biometric attendance systems, and IP phones. Ensure all peripheral devices are functional and updated.
• IT Asset Management: Maintain an inventory of all IT equipment and software licenses. Regularly update systems and software as needed.
• Field Support: Travel to various clinic locations within Delhi NCR for support and installation. Provide on-site assistance to staff and ensure minimal downtime.
• Technical Documentation: Maintain logs and reports of all IT-related activities, issues, and resolutions.

Required Skills & Qualifications:

• Diploma or Degree in IT/Computer Science or related field.
• 2-4 years of experience in IT support or system administration.
• Hands-on experience with: Sophos firewall and ID creation. Windows Server, Active Directory, and Domain Controller. Printer, biometric, and IP phone configuration and troubleshooting. Computer/laptop repair and configuration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
• Strong problem-solving and communication skills.
• Willingness to travel within Delhi NCR as required.

Preferred Qualifications:

• Certification in CCNA, MCSA, or equivalent is a plus.
• Experience in the healthcare/clinic industry will be advantageous.
• Bachelor's Degree with IT & Networking Knowledge.