Desktop Support

Sagility Limited; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Sagility Limited is seeking an IT Support Specialist at their Bengaluru location. The role involves troubleshooting, managing operating systems, and providing desktop support across various software and hardware environments.

The ideal candidate will have a Bachelor's degree and at least 2 years of relevant IT support experience, especially in PC repair and Office 365 support. Strong communication skills in English are essential for this position.

Qualifications

• 2+ years of IT Support or relevant experience.
• Experience in PC repair, troubleshooting and deployment.
• Knowledge of patch management and file server access management.

Responsibilities

• Perform network engineering and systems administration.
• Recover and reimage operating systems on desktops and laptops.
• Provide remote troubleshooting and desktop support.

Skills

IT Support

Troubleshooting

Desktop Support

Inventory Management

Communication in English

Education

Bachelor’s degree in BCA, BE/B. Tech, or relevant graduate program

Tools

Office 365

Antivirus Software

BitLocker

Job description

Company Overview

Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Responsibilities

• Perform regular activities including network engineering, application and data cabling troubleshooting, and systems administration across diverse software and hardware environments.
• Conduct root‑cause analysis in problem solving and assist in managing daily departmental activities.
• Recover, reinstall, and reimage operating systems on failed desktops, thin clients, and laptop computers.
• Ensure tickets are closed on time according to defined SLAs; continuously monitor, track, and close tickets within the required timeline.
• Answer phones, handle general inquiries, and relay messages to appropriate parties.
• Maintain up‑to‑date hardware and software inventory lists.
• Perform backup and restore operations.
• Provide remote troubleshooting, deployment, and desktop support.
• Communicate effectively in written and verbal English with peers, management, contractors, and vendors.
• Demonstrate strong troubleshooting skills for complex systems and explain IT concepts in simple terms.
• Manage high‑priority projects related to data and voice communication.
• Work independently across shifts with limited supervision.
• Stay current with technical knowledge through educational workshops and training.
• Ensure Microsoft patches and antivirus software are up to date on all endpoints.
• Timely escalated issues to respective vendors when necessary.

Qualifications

• Bachelor’s degree in BCA, BE/B. Tech, or any graduate program.
• 2+ years of IT Support or relevant experience.
• 2+ years of experience in PC repair, troubleshooting, deployment, and decommissioning.
• At least 1 year of IT experience with Office 365 support, client, and service delivery.
• At least 1 year of experience in inventory and asset management.
• At least 1 year of knowledge in patch management, antivirus, drive encryption (BitLocker), and file server access management.

Location

BLR – Surya Wave Building, India