IT Support Engineer I, OTS

Amazon; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Matching 401(k) program

Up to 20 weeks of paid parental leave

Casual dress code

Job summary

Join a forward-thinking company as an IT Support Engineer I, where you will leverage your networking expertise to implement technical solutions and provide exceptional support across multiple sites. This role offers a chance to work in a dynamic environment, ensuring the availability of IT infrastructure and contributing to continuous improvement initiatives. With a commitment to diversity and inclusion, this innovative firm fosters a culture where every employee can thrive. Enjoy competitive compensation, comprehensive healthcare benefits from Day 1, and a casual dress code that reflects the company's laid-back approach. If you're ready to take on new challenges and make a difference, this opportunity is for you.

Qualifications

• 4+ years of networking experience and Bachelor's degree required.
• Experience in IT client, server, and network service delivery.

Responsibilities

• Network engineering and troubleshooting in various software and hardware environments.
• Managing local technical projects and maintaining IT policies.

Skills

Networking (DNS, DHCP, SSL, OSI Model, TCP/IP)

Troubleshooting

Systems Administration

Technical Assistance

Education

Bachelor's degree

Bachelor's degree in IT or Computer Science

Job description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

Responsibilities include, but are not limited to:

1. Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
2. Ensuring infrastructure networking and computing systems remain available during production hours.
3. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
4. Managing local technical projects.
5. Maintaining or creating policies, procedures, and processes.
6. Identifying root-causes of operational issues and process inefficiencies.
7. Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
8. Supporting customers from multiple buildings in the area, as well as remote customers.
9. Traveling within your local or regional area to support our customers.

BASIC QUALIFICATIONS

• 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• Bachelor's degree
• Experience in IT client, server, and network service delivery

PREFERRED QUALIFICATIONS

• Bachelor's degree in IT, computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.