IT Support Engineer I, Ops Tech Solutions Delivery (Fulfillment & Operations)

Amazon; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

Amazon IT Support Engineer I, part of Ops Tech Solutions Delivery, provides frontline IT support across sites in a defined geographical area. You will implement technical solutions for computer hardware, operating systems, or enterprise apps and troubleshoot straightforward problems while following SOPs where applicable.

Responsibilities include managing local technical projects, updating policies and processes, identifying root causes of issues, and supporting global customers remotely.

Qualifications

• Proficient in Windows Server technologies and enterprise IT concepts.
• Strong troubleshooting skills for hardware, software, and network issues.
• Experience delivering IT services in a multi-user environment.

Responsibilities

• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting global customers remotely.

Skills

Windows Server

Troubleshooting

Networking basics

IT service delivery

Cross-platform OS support

Desktop hardware repair

Education

Bachelor's degree

Tools

SCCM

Active Directory

Job description

IT Support Engineer I, Ops Tech Solutions Delivery

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting global customers remotely.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• Bachelor's degree

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.