IT Support Engineer I, Ops Tech Solutions Delivery

Amazon; Haryana; On-site; INR 480,000 - 700,000; Full time

Job summary

Amazon is seeking an IT Support Engineer I to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.

You will troubleshoot straightforward problems, manage local technical projects, and help identify root causes of operational issues while supporting global customers remotely.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
• 2+ years of troubleshooting in a multi-user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.

Responsibilities

• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting global customers remotely.

Skills

Troubleshooting

Problem-solving

Customer communication

Tools

Active Directory

DFS

Print Services

SCCM

Job description

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Key job responsibilities

• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Supporting global customers remotely.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience