IT Support Manager (Fulfillment & Operations)

Amazon; Thane; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Amazon is seeking a seasoned IT operations leader to drive performance across multiple locations. You will manage a skilled team, ensure operational excellence, and align initiatives with our leadership principles.

The role emphasizes building high-performing teams, optimizing systems, and delivering reliable IT infrastructure to support Amazon’s fast-paced operations. A strong background in Linux/Unix and system management tools is essential.

Qualifications

• 5+ years leading a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an IT operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Lead a team of technical professionals across multiple locations.
• Oversee IT operations management and ensure service reliability.
• Drive initiatives aligned with Amazon's leadership principles.

Skills

team leadership

Linux/Unix

multi-location experience

information technology operations

Education

Bachelor's degree or equivalent

Tools

system management tools

client/server environments

Job description

About Operation Technology Solutions (OTS) operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of items worldwide, each day. OTS provides 24x7 global IT support to Amazon Operations including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.

When we hire you at Amazon we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon.com/diversity.

We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

Basic Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.