It Desktop Support Engineer

HL Klemove; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

HL Klemove in Bengaluru offers a role in desktop and end‑user support. You will provide Level 1 and Level 2 helpdesk support for desktops, laptops, printers, and peripherals, troubleshooting Windows and Linux environments, and assisting with IT asset management.

The position requires hands‑on experience with Active Directory, DNS/DHCP, and VPN/RDP, with a focus on security, patching, and incident handling. A bachelor’s degree and 3+ years of relevant experience are preferred.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• Minimum 3+ years in Desktop Support/IT Helpdesk.
• Experience with Windows and Linux environments.
• Hands‑on with AD, DNS, DHCP and basic networking.
• Experience with IT ticketing/helpdesk platforms.
• Experience in hardware, software, peripheral, and printer troubleshooting.
• Experience supporting remote users via VPN/RDP/remote support tools.
• Experience with antivirus, endpoint security, patch management.
• Experience in IT asset management and inventory tracking.

Responsibilities

• Provide Level 1 and 2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows/Ubuntu OS, applications, and network connectivity.
• Install, configure, and maintain desktop hardware and software.
• Manage user accounts, permissions, and access controls via Active Directory.
• Support remote users through VPN, RDP, and remote desktop tools.
• Perform routine maintenance and updates on systems.
• Document support requests and resolutions using ticketing systems.
• Collaborate with IT teams to resolve complex issues.
• Assist in IT asset management and inventory tracking.
• Ensure compliance with IT policies and security standards.

Skills

Desktop Support

IT Helpdesk

L1 Support

L2 Support

Desktop Troubleshooting

Laptop Support

Hardware Troubleshooting

Printer Troubleshooting

Outlook

Remote Desktop Support

Windows

Linux

OS Troubleshooting

Software Installation / Configuration

Active Directory

User Account Management

Group Policy Management

DNS

DHCP

TCP/IP

LAN/WAN

Wi‑Fi Troubleshooting

Network Troubleshooting

VPN

Incident Management

Service Request Management

SLA Management

Helpdesk Ticketing

IT Asset Management

Hardware Asset Management

Software Asset Management

Asset Inventory

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Active Directory

DNS

DHCP

VPN

Remote Desktop

Ticketing Systems

Job description

Role & responsibilities

Provide Level 1 and Level 2 support for desktops, laptops, printers, and peripherals.

• Troubleshoot and resolve issues related to Windows/Ubuntu OS, applications, and network connectivity.
• Install, configure, and maintain desktop hardware and software.
• Manage user accounts, permissions, and access controls via Active Distribution.
• Support remote users through VPN, RDP, and remote desktop tools.
• Perform routine maintenance and updates on systems.
• Document support requests and resolutions using ticketing systems.
• Collaborate with other IT teams to ______ and resolve complex issues.
• Assist in IT asset management and inventory tracking.
• Ensure compliance with IT policies and security standards.

Preferred candidate profile

Mandatory Skills

[List exact searchable skill keywords, one per bullet.]

• Desktop Support
• IT Helpdesk
• L1 Support
• L2 Support
• Desktop Troubleshooting
• Laptop Support
• Hardware Troubleshooting
• Printer Troubleshooting
• Outlook
• Remote Desktop Support
• Windows
• Linux
• OS Troubleshooting
• Software Installation / Configuration
• Active Directory
• User Account Management
• Group Policy Management
• DNS
• DHCP
• TCP/IP
• LAN/WAN
• DHCP
• DNS
• Wi‑Fi Troubleshooting
• Network Troubleshooting
• VPN
• Incident Management
• Service Request Management
• SLA Management
• Helpdesk Ticketing
• IT Asset Management
• Hardware Asset Management
• Software Asset Management
• Asset Inventory

Technical Competencies

[List required technical competencies, one per bullet.]

• Desktop & End‑User Support
• L1/L2 IT Support
• Windows client Administration & Troubleshooting
• Linux Administration
• Active Directory & User Account Management
• TCP/IP & Basic Networking
• LAN/WAN & Wi‑Fi Troubleshooting
• VPN & Remote Desktop Support
• Microsoft Application support
• Hardware & Peripheral Troubleshooting
• Software Installation & Configuration
• IT Asset Management & Inventory
• Ticketing Systems

Behavioral Competencies

[List required behavioral competencies, one per bullet.]

• Strong Problem‑Solving & Analytical Thinking
• Good Communication Skills
• Team Collaboration
• Stakeholder Management
• Ability to Work Independently
• Multitasking & Prioritization
• Time Management
• Accountability & Ownership
• Adaptability & Flexibility
• Escalation & Decision‑Making
• Documentation & Knowledge Sharing
• Continuous Learning & Improvement

Education & Experience

[List optional or preferred qualifications.]

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum 3+ years of experience in Desktop Support, IT Helpdesk, Service Desk, or End‑User Computing.
• Hands‑on experience supporting Windows and Linux environments.
• Practical knowledge with Active Directory, DNS, DHCP, and basic networking.
• Experience with IT ticketing/helpdesk platforms.
• Experience in hardware, software, peripheral, and printer troubleshooting.
• Experience supporting remote users through VPN, RDP, or remote support tools.
• Experience with antivirus, endpoint security, encryption, and patch management.
• Experience in IT asset management and inventory tracking.

At least 5 Skills for better visibility for Website Search

[List optional or preferred qualifications.]

• Desktop Support / IT Helpdesk
• Windows Administration
• Active Directory
• Networking
• Microsoft Office
• VPN & Remote Support
• IT Asset Management