IT Support Engineer

Trustedhosting; NTR; On-site; INR 121,867 - 145,972; Full time

Benefits offered by this job

Yearly performance bonus

Job summary

Trustedhosting in Nandigama, Andhra Pradesh, is seeking a Technical Support professional with over 1 year of experience. You will manage and support the entire IT infrastructure, including web and email hosting.

The ideal candidate will have excellent troubleshooting and communication skills, as well as the ability to handle local and international customers. The position offers a full-time contract with a salary starting at ₹12,000 per month.

Qualifications

• At least 1+ years of Technical Support experience in a web development firm or related field.
• Proven track record in a high-pressure environment.
• Solid technical understanding of web technologies.

Responsibilities

• Manage and support the entire IT infrastructure.
• Resolve IT Help Desk calls and emails remotely or onsite.
• Document installation or configuration procedures.

Skills

Technical Support

Troubleshooting

Customer Communication

Attention to Detail

Job description

We have an urgent requirement for Technical Support with a minimum of 1+ Years of Experience.

Responsibilities:

• Managing and Supporting the Entire IT Infrastructure.
• Managing and supporting Web Hosting and Email Hosting.
• Managing and Monitoring Web Hosting Panel like C Panel, Plesk Panel, etc.
• Resolving IT Help Desk Calls, Emails, and Resolving Client problems remotely through Team Viewer/remote assistance or providing onsite support based on the type of problem.
• Expertise in presentation and the delivery of information to Customers and other team members.
• Test backup or recovery plans regularly and resolve any problems.
• Document installation or configuration procedures to allow maintenance and repetition.
• Recommend website improvements and develop budgets to support recommendations.
• Inform website users of problems, problem resolutions, or application changes and updates.
• Provide training or technical assistance in website implementation or use.
• Perform user testing or usage analyses to determine websites' effectiveness or usability.
• Evaluate or recommend System Hardware, Software, etc.
• Identify or document backup or recovery plans.
• Gather, analyze, or document user feedback to locate or resolve sources of problems.
• Determine sources of web page or server problems and take action to correct such problems.
• Monitor systems for intrusions or denial of service attacks and report security breaches to appropriate personnel.
• Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news, and mail servers.

Qualifications and Attributes

Qualifications:

• At least 1+ years of Technical Support experience in a web development firm or any other.
• Have a proven track record as a Technical Support handling a high‑pressure environment.
• Ability to handle Local and International customers over Phone, Email, etc.
• Have a solid technical understanding of web technologies.

Attributes:

• Excellent Troubleshooting skills.
• Excellent communication skill (English is a must).
• Ability to handle Local and International customers.
• Attention to detail.
• Strategic thinking.

Job Types: Permanent, Full-time
Salary: From ₹12,000.00 per month
Schedule: Day shift- Morning shift
Supplemental pay types: Performance bonus- Yearly bonus
Ability to commute/relocate: Nandigama, Andhra Pradesh