Senior Technical Support - Hyderabad

Vidpro Consultancy Services; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Vidpro Consultancy Services is seeking a motivated Technical Support Fresher to join our technology team in Hyderabad. The role focuses on monitoring Linux-based servers, diagnosing hosting issues, and supporting DNS/SSL configurations while providing high-quality assistance to clients.

Ideal candidates have a basic grasp of Linux, networking, DNS, and web hosting, with a strong willingness to learn. You will handle day-to-day technical requests and contribute to smooth hosting operations and

Qualifications

• Basic understanding of Linux and networking concepts.
• Familiarity with DNS, website hosting, and SSL basics.
• Strong willingness to learn new technologies and troubleshoot issues.

Responsibilities

• Assist in managing and maintaining Linux-based servers.
• Monitor server health, disk space, memory, CPU, and availability.
• Troubleshoot basic server, website, hosting, and connectivity issues.
• Handle basic DNS configuration and troubleshooting (A/CNAME/MX/TXT/NS).
• Assist with domain, SSL certificate and HTTPS-related issues.
• Support website deployments and routine maintenance.
• Manage server access via SSH/Putty and file transfers with SFTP/FTP.
• Perform basic server log analysis and identify errors.
• Assist with routine backups and restorations.
• Follow server security practices and monitor for security issues.
• Troubleshoot HTTP/HTTPS errors (404/403/500/502).
• Assist with email troubleshooting (SMTP/IMAP/POP3).
• Document issues and resolutions; escalate complex issues.

Skills

Linux basics

Networking basics

DNS concepts

Web hosting basics

Troubleshooting

Support tickets

SSH/SFTP

Tools

Apache/Nginx

cPanel/Plesk/RunCloud

SSH

SFTP/FTP

Job description

Position: Technical Support Fresher

Experience: 3 6Year

Location: Hyderabad

Employment Type: Full-time

Job Summary

We are looking for a motivated Technical Support Fresher to join our technical team. The

candidate will assist in monitoring and maintaining Linux-based servers, troubleshooting

website and hosting-related issues, managing DNS and SSL configurations, and supporting

day-to-day technical requests.

The ideal candidate should have a basic understanding of Linux, networking, DNS, web

hosting, and troubleshooting, along with a strong willingness to learn new technologies.

Key Responsibilities

• Assist in managing and maintaining Linux-based servers.
• Monitor server health, performance, disk space, memory, CPU, and system availability.
• Troubleshoot basic server, website, hosting, and connectivity issues.
• Handle basic DNS configuration and troubleshooting, including A, CNAME, MX, TXT, and NS records.
• Assist with domain, SSL certificate, and HTTPS‑related issues.
• Support website/application deployments and routine maintenance.
• Manage server access using SSH/Putty and file transfers using SFTP/FTP.
• Perform basic server log analysis and identify common errors.
• Assist with routine server backups and restoration.
• Perform basic security checks and follow server security best practices.
• Troubleshoot common HTTP/HTTPS errors, such as 404, 403, 500, and 502.
• Assist with basic email‑related troubleshooting involving SMTP, IMAP, and POP3.
• Handle technical support tickets and resolve issues within defined procedures.
• Document issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to senior engineers or administrators.
• Communicate clearly with clients/users regarding technical issues and resolutions.
• Follow established monitoring, backup, security, and escalation procedures.

Required Skills

JD Tech Support

Linux

• Basic understanding of Linux operating systems.
• Familiarity with common Linux commands such as:
• ls, cd, cp, mv, rm
• cat, grep, find, tail
• chmod, chown
• Basic process and service management
• Basic understanding of Linux file systems, permissions, users, and groups.
• Ability to check CPU, memory, disk usage, and system logs.

Networking

• Basic understanding of networking concepts.
• Knowledge of IP addresses, ports, TCP/IP, and client‑server communication.
• Understanding of common ports such as 22, 25, 53, 80, 443, 587, 110, and 143.
• Familiarity with troubleshooting commands/tools such as:
• ping
• traceroute/tracert
• nslookup
• dig
• curl

DNS

• Understanding of:
• A Record
• CNAME
• MX
• TXT
• NS
• Basic DNS troubleshooting and propagation concepts.

Web s Hosting

• Basic understanding of web hosting and server environments.
• Understanding of HTTP and HTTPS.
• Basic awareness of web servers such as Apache and Nginx.
• Basic understanding of SSL/TLS certificates.
• Familiarity with FTP/SFTP and SSH.
• Familiarity with hosting panels such as cPanel, Plesk, or RunCloud is an advantage.

Technical Support

• Good troubleshooting and problem‑solving skills.
• Ability to understand technical issues and investigate them systematically.
• Good written and verbal communication skills.
• Ability to work with support tickets and follow escalation procedures.
• Willingness to learn and work with new technologies.

Good to Have

• Basic knowledge of Apache/Nginx configuration.
• Basic knowledge of MySQL/MariaDB.
• Basic understanding of PHP and WordPress.
• Basic knowledge of AWS or other cloud platforms.
• Basic Bash/Python scripting knowledge.
• Understanding of Git and basic deployment concepts.
• Awareness of common server security practices.
• Basic knowledge of monitoring tools and server logs.