IT Support Engineer

Powerbridge; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance coverage for Self, Sp

Spouse, and Kids

Retirement savings plan with employer

Job summary

Power Bridge Systems Private Limited is seeking an Information Technology Specialist II to support computing devices and software applications. You will troubleshoot hardware and software issues, manage helpdesk tickets, and provide end-user training.

This role emphasizes maintaining hardware/software standards, inventory management, password resets, and proactive technical guidance to users across the organization, with an opportunity to grow within the IT support team.

Qualifications

• 1 year of experience in corporate network environment and/or systems support.
• Ability to diagnose end-user hardware and software problems.
• Strong communication and analytical skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance through various channels.
• Manage helpdesk tickets with timely resolutions or escalation.
• Offer technical advice to end-users and provide training.
• Document solutions in the helpdesk system and maintain inventory.

Skills

Basic troubleshooting

Diagnostics

Analytical skills

Communication skills

Independence

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Requirements

Key Responsibilities:

• Troubleshoot and resolve hardware, software, andnetwork issues.
• Provide remote technical assistance throughvarious channels.
• Manage support helpdesk tickets, ensuring timelyresolution or escalation for complex issues.
• Offer technical advice to end-users and providetechnology-related training.
• Document solutions for technical difficulties inthe helpdesk system.
• Assist with software installations followingsite technology standards.
• Manage hardware inventory
• Perform tasks related to hardware setup,troubleshooting, repair, and replacement.
• Independently handle computer softwareinstallation and configuration.
• Provide end-user training on hardware andsoftware usage.
• Configure and maintain computing devices,operating systems, and software.
• Respond to complex end-user software andhardware problems.
• Deploy, install, maintain, troubleshoot, andrepair hardware components.
• Evaluate hardware and software requirementsbased on site standards.

Education and Experience:

1 year of experience working in a corporate networkenvironment and/or systems support, diagnosing and troubleshooting end-usersoftware/hardware problems, and/or performing routine systemsmaintenance.

Skills and Abilities:

• Basic troubleshooting skills in desktop MSWindows OS, network systems, computer communications (e.g., LAN, WAN, VoIP,Wi-Fi, virtual systems).
• Proficiency in computer diagnostics,maintenance, installation, and repair
• Strong analytical and communicationskills.
• Ability to work independently with minimalsupervision.

• Health insurance coverage for Self, Spouse, and Kids, father and mother
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization