IT Support Engineer

Power Bridge; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Professional development

Job summary

Power Bridge in Hyderabad is seeking an IT Infrastructure Specialist II to support computing devices, software applications, and end-user training. The role emphasizes problem-solving across hardware, software, and network issues, along with ticket management and documentation in a fast-paced environment. You will help maintain standards, assist with password resets, and contribute to smooth IT operations.”}{

Qualifications

• 1 year of experience working in a corporate network environment and/or systems support.
• Ability to diagnose and troubleshoot end-user software/hardware problems.
• Ability to work independently with minimal supervision.
• Basic troubleshooting skills in desktop Windows OS and network systems.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance via multiple channels.
• Manage support tickets and escalate complex issues as needed.
• Document solutions and train end-users on hardware and software usage.
• Install software following site technology standards.
• Manage hardware inventory and perform setup, testing, and repair.

Skills

Troubleshooting

WindowsOS

Network systems

Diagnostics

Analytical

Communication

Independence

Tools

LAN/WAN

VoIP

Wi-Fi

Virtual systems

Site standards

Job description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

The Information Technology Specialist II supports computing devices and software applications. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote technical assistance through various channels.
• Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
• Offer technical advice to end-users and provide technology-related training.
• Document solutions for technical difficulties in the helpdesk system.
• Assist with software installations following site technology standards.
• Manage hardware inventory
• Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
• Independently handle computer software installation and configuration.
• Provide end-user training on hardware and software usage.
• Configure and maintain computing devices, operating systems, and software.
• Respond to complex end-user software and hardware problems.
• Deploy, install, maintain, troubleshoot, and repair hardware components.
• Evaluate hardware and software requirements based on site standards.

Education And Experience

1 year of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.

Skills And Abilities

• Basic troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
• Proficiency in computer diagnostics, maintenance, installation, and repair
• Strong analytical and communication skills.
• Ability to work independently with minimal supervision.

Benefits

• Health insurance coverage for Self, Spouse, and Kids, father and mother
• Retirement savings plan with employer matching contributions
• Opportunities for professional development and advancement within the organization