Support Specialist

POWER BRIDGE SYSTEMS PRIVATE LIMITED; Bengaluru South; Hybrid; INR 400,000 - 650,000; Full time

Benefits offered by this job

Health Insurance

Retirement savings plan with employer

Professional development opportunities

Job summary

POWER BRIDGE SYSTEMS PRIVATE LIMITED is seeking a Support Specialist for Bangalore South. The role focuses on EUC hardware coordination, customer support, and access management across GEO regions.

You will handle ticketing-based inquiries, perform remote troubleshooting, and ensure timely updates per SLA. The position requires 2+ years in IT and fluency in English, with hybrid work from home and office in Bengaluru.

Qualifications

• We are seeking candidates with strong English language skills and IT experience.
• Experience in asset management is a plus.
• Familiarity with ITIL is preferable.

Responsibilities

• Act as first contact for customers via ticketing system.
• Perform remote basic troubleshooting for IT, networking, and applications.
• Manage incidents, requests, and changes; update progress.
• Guide customers through problem-solving and communicate clearly.
• Route unresolved issues to the next support level.
• Record activities in ticketing system with proper triaging and SLA updates.
• Proactively follow up on cases and escalate when needed.
• Suggest improvements to procedures.

Skills

Fluent English

Remote work

Windows/macOS

ITIL knowledge

2+ years IT experience

Asset management experience

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

Support Specialist

Bangalore South, India | Posted on 10/12/2026

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

Job Summary

We are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role, youwill be responsible for managing hardware activities for all GEOregions, including coordination of hardware returns, shipments,replacements, etc. Additionally, you will provide customer supportand service request enhancements with a main focus on providingaccess and permissions to systems and applications.

Job Roles and Responsibilities

• Act as the firstpoint of contact for customers seeking how-to assistance,primarily through a ticketing system
• Perform remote basictroubleshooting through diagnostic techniques and pertinentquestions, including standard IT, networking, and applicationissues
• Service users viaincident, request, and change management processes
• Walk the customerthrough the problem-solving process. Communicate clearly. Updateregularly on progress.
• Direct unresolvedissues to the next level of support personnel or to the rightresolution groups.
• Provide accurateinformation on IT products or services utilizing the documentationand processes in place.
• Record youractivities in the ticketing system in alignment withprocesses in place (ticket queue management and handling –including proper ticket triaging, prioritization, customerupdates as per existing SLA’s, etc.)
• Proactively follow upon open cases in your queue escalating timely to management forguidance if required.
• Identify, suggest,and engage actively in possible improvements toprocedures.

Requirements

• Able to workindependently, remotely from home and on company premises inBangalore
• Fluent in Spoken andWritten English
• Able to work EMEA& APAC office hours
• Intermediate ITskills.
• 2+ years experienceworking in an IT environment
• Asset managementexperience.
• Windows & MacOSoperating system experience.
• Knowledge of the ITILreference model is preferable.
• Health insurancecoverage for Self, Spouse and kids.
• Retirement savingsplan with employer matching contributions.
• Opportunities forprofessional development and advancement within theorganization.