Senior Specialist - IT Support

Lenskart; Bhiwadi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Lenskart in Bhiwadi invites an experienced Senior IT Support Specialist to join our IT team at a leading manufacturing plant. You will provide high-level IT support for hardware, software, networks, and end-user devices to keep production systems running smoothly.

You will collaborate with manufacturing staff, manage LAN/WAN, document configurations, lead IT projects, and mentor junior staff while ensuring security and compliance across plant operations.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 5-7 years IT support experience with 2-3 in lead roles.
• Manufacturing setting experience preferred; strong networking and admin skills.

Responsibilities

• Provide advanced IT support for hardware/software across systems.
• Manage LAN/WAN design, security, and connectivity for production networks.
• Maintain, upgrade IT infrastructure including servers, workstations, printers.
• Collaborate with plant management to tailor IT solutions for operations.
• Deliver high-level end-user support and resolve issues quickly.
• Document configurations, troubleshooting, and user guides.
• Lead IT projects and coordinate with vendors for hardware/software.
• Ensure security/compliance across plant IT environments.
• Mentor junior staff and conduct end-user training.

Skills

IT infrastructure

Networking

Windows & Linux

VMware/Hyper-V

Security & backups

Troubleshooting

Documentation

Project management

Vendor management

Communication skills

Education

Bachelors in IT/CS

Tools

VMware

Hyper-V

Windows

Linux

MES

SCADA

ERP

Job description

Job Overview

We are seeking an experienced Senior IT Support Specialist to join our IT team at Lenskart, a leading manufacturing plant in Bhiwadi. This role is crucial for providing high-level IT support to ensure the smooth operation of IT systems, network infrastructure, and end-user support within a fast-paced manufacturing environment. The Senior IT Support Specialist will troubleshoot, maintain, and upgrade IT systems while working closely with both technical and non-technical teams to resolve IT issues efficiently and effectively.

Key Responsibilities

• IT Support & Troubleshooting: Provide advanced technical support for both hardware and software issues across various IT systems, including computers, servers, and manufacturing equipment.
• Network Management: Assist in the design, configuration, and maintenance of local area networks (LAN) and wide-area networks (WAN) in the plant. Ensure network security and connectivity for all systems involved in manufacturing processes.
• System Maintenance & Upgrades: Oversee the maintenance, updates, and upgrades of IT infrastructure, including workstations, servers, printers, and other critical equipment. Ensure all systems are functioning optimally and stay up to date with the latest security patches.
• Collaboration with Manufacturing Teams: Partner with plant management and floor teams to provide IT solutions tailored to manufacturing operations, ensuring minimal downtime and streamlined processes.
• End-User Support: Provide high-level support to all employees, resolving issues related to software, hardware, and network access in a timely manner. Ensure staff productivity by minimizing disruptions caused by IT-related problems.
• Technical Documentation: Develop and maintain detailed documentation of IT systems, network configurations, troubleshooting processes, and user guides to ensure consistency and efficiency in IT operations.
• Project Management: Lead and assist with IT-related projects such as system upgrades, software implementations, and the installation of new hardware. Ensure that all projects align with company goals and manufacturing operations.
• Vendor Management: Liaise with external IT vendors and service providers for purchasing, troubleshooting, and support on third-party hardware or software systems related to the manufacturing operations.
• Security & Compliance: Ensure the manufacturing plants IT infrastructure adheres to all relevant security protocols and compliance standards, protecting sensitive operational data and intellectual property.
• Training: Train and mentor junior IT support staff, sharing knowledge of best practices, tools, and troubleshooting techniques. Conduct periodic training sessions for end-users on IT tools and security practices.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
• Experience:
• Minimum of 5-7 years of experience in IT support, with at least 2-3 years in a senior or lead role.
• Experience working in a manufacturing environment is highly desirable.
• Strong knowledge of IT infrastructure, networking, and systems administration.
• Technical Skills:
• Expertise in troubleshooting hardware and software issues.
• Experience with network administration and configuration (routers, switches, firewalls, etc.).
• Proficiency with Windows and Linux operating systems, as well as industry-specific software tools used in manufacturing.
• Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing.
• Knowledge of IT security principles, backup solutions, and disaster recovery.
• Problem Solving & Critical Thinking: Strong analytical and problem‑solving skills to diagnose issues quickly and effectively in a high‑pressure environment.
• Communication Skills: Excellent written and verbal communication skills to collaborate with team members and explain complex IT issues to non-technical users.
• Project Management: Ability to manage multiple projects and priorities simultaneously, ensuring that deadlines are met and systems are maintained without causing disruptions to manufacturing activities.

Preferred Skills

• Manufacturing Systems Knowledge: Familiarity with manufacturing‑specific software (e.g., MES, SCADA, ERP systems) and how IT integrates with these systems.
• Automation & IoT Experience: Understanding of automation, IoT devices, and their integration into IT systems within a manufacturing plant.
• Certifications: ITIL, Cisco, or other relevant certifications would be a plus.

Working Conditions

• Shift: Depending on plant operations, the role may require flexibility with work hours, including evenings or weekends.
• Environment: The position involves working both in an office setting and on the manufacturing floor.