Assistant Manager - Site Support Team

Vikram Solar; Tirunelveli; On-site; INR 600,000 - 800,000; Full time

Job summary

Vikram Solar is looking for an on-site IT Infrastructure Specialist at our Tirunelveli plant to own end-user computing, local LAN/Wi-Fi, and site-level IT services. You will be the first contact for IT issues at the site and coordinate with the corporate Infra & Cloud team for escalations and standardisation.

If you have 5–8 years in IT infrastructure and manufacturing experience, are comfortable with shifts, and can manage vendor interactions, you will fit well.

Qualifications

• Education: B.E./B.Tech./Diploma in Computer Science, IT, Electronics or related discipline (or equivalent).
• Experience: 5–8 years in IT infrastructure/desktop/network support, preferably in a manufacturing/plant environment.
• Knowledge of IT security and SLA-driven support is a plus.

Responsibilities

• Provide on-site first- and second-level support for desktops, laptops, printers, scanners, and other end-user IT equipment.
• Monitor and maintain local network connectivity (LAN/Wi-Fi) and site network devices; escalate as needed.
• Support plant IT systems interfacing with production/operations in coordination with engineering and IT teams.
• Log, track and resolve incidents via the helpdesk within defined SLAs; escalate where required.
• Coordinate with OEMs/vendors for on-site hardware break-fix and installations during expansions or upgrades.
• Maintain site IT documentation, asset records, and assist audits by the central team.
• Support onboarding/offboarding of plant employees and contractors (device provisioning, network access).
• Ensure adherence to IT security, data protection, and change management policies at site.
• Participate in shift-based or on-call rosters to support 24x7 plant operations.
• Travel between plant sites as needed and keep standard operating procedures current.

Skills

End-user IT support

LAN/Wi-Fi networking

ITSM ticketing

Independent at remote site

Vendor coordination

Shift/on-call readiness

Education

BE/BTech/Diploma in CS/IT/Electronics

Job description

Job Purpose

This role includes Site Support will be the on-ground IT infrastructure owner at the assigned plant (FAB) location, responsible for ensuring uninterrupted availability of end-user computing, local network, and site-level IT services that support plant operations. The role acts as the first point of contact for IT infrastructure issues at site and works closely with the corporate Infra & Cloud team for escalations, projects, and standardisation.

Role & responsibilities

• Provide on-site first- and second-level support for desktops, laptops, printers, scanners, mobile devices and other end-user IT equipment at the plant.
• Monitor and maintain local network connectivity (LAN/Wi-Fi), structured cabling, and site network devices; escal ...
• Support plant IT systems that interface with production/operations (e.g. shop-floor terminals, network drops for SCADA/MES-linked systems) in coordination with plant engineering and central IT teams.
• Log, track and resolve incidents/service requests raised via the helpdesk ticketing tool within defined SLAs; escal ...
• Coordinate with OEMs/vendors for onsite hardware break-fix, AMC visits, and installation of new IT equipment during plant expansions, shutdowns, or upgrades.
• Maintain and update site-level IT asset records, and support the central Asset Management team during physical verification/audits.
• Support onboarding/offboarding of plant employees and contractors from an IT infrastructure standpoint ( device provisioning, network access, etc.).
• Ensure adherence to IT security, data protection and change management policies at the site; report deviations/incidents promptly.
• Participate in shift-based or on-call support rosters as required to support 24x7 plant operations.
• Maintain site IT documentation, network diagrams, and standard operating procedures, and keep them current.

Preferred candidate profile

• Education: B.E./B.Tech/Diploma in Computer Science, IT, Electronics or related discipline (or equivalent).
• Experience: 5-8 years in IT infrastructure/desktop/network support, preferably in a manufacturing or plant environment.

Skills Required

• Hands-on troubleshooting of desktops, laptops, printers, and peripheral devices (Windows environment).
• Working knowledge of LAN/Wi-Fi networking, structured cabling, and basic network troubleshooting.
• Familiarity with ticketing/ITSM tools and SLA-driven support models.
• Ability to work independently at a remote site with minimal on-site supervision.
• Good coordination and vendor management skills.
• Willingness to work in shifts/on-call and travel between plant sites as needed.