IT Support Associate

Amazon Inc.; Hyderabad; On-site; INR 550,000 - 850,000; Full time

Job summary

Amazon Inc. in Hyderabad is seeking an experienced technical support professional to be the trusted partner for thousands of employees across the organization.

You will resolve complex issues in Windows, Mac and Linux environments, manage hardware lifecycles, onboarding, imaging, asset tracking and on-call production support, while collaborating with internal teams and service providers to meet SLAs and drive reliable technical infrastructure.

Qualifications

• 3+ years of corporate Windows, Mac or Linux OS support experience.
• Experience troubleshooting integrated computer systems.
• Experience maintaining Zebra printers, troubleshooting thin clients, PCs, scanners and handheld terminals.

Responsibilities

• Provide technical support through multiple channels for Amazon's multi-site user base.
• Manage hardware and software lifecycle, onboarding, imaging, asset tracking, and warranty support.
• Troubleshoot network, hardware, software, and peripheral issues and document solutions.
• Coordinate with internal teams and external service providers to meet SLAs.
• Research, evaluate, and deploy new hardware and software solutions.

Skills

Windows/Linux/Mac support

Troubleshooting

Customer service

On-site/remote support coordination

Education

Bachelor's degree

Tools

Zebra printers

Asset tracking systems

Network troubleshooting tools

Job description

Join Amazon's IT Services Team and become the trusted technical partner for thousands of employees across our organization. You'll solve complex technical challenges daily, supporting our diverse computing environments while building expertise in infrastructure management and user support that will accelerate your career growth.

Key job responsibilities

• Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments
• Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling
• Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference
• Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintain agreed-upon service levels
• Research, evaluate, and deploy new hardware and software solutions to enhance our technical infrastructure and user experience

A day in the life

Your role centers on delivering comprehensive technical support to Amazon employees across multiple locations and devices. You'll handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments. Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues, coordinate with external service providers on hardware repairs, or research and evaluate new software solutions for team deployment. You'll collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support. Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations.

About the team

We are a collaborative group of technical professionals dedicated to maintaining Amazon's corporate infrastructure and supporting our employees' technology needs. Our team works across multiple sites, managing everything from desktops and mobile devices to network services and on-premise infrastructure. We're committed to continuous improvement and creating reliable solutions that enable our colleagues to do their best work. As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.

Basic Qualifications

• 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Bachelor's degree or equivalent

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.