IT Support Associate

Amazon; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Amazon in Bengaluru, India is hiring an IT Support Associate to provide frontline technical assistance to employees and keep IT infrastructure running smoothly. You will diagnose hardware, software and network issues, document incidents, and collaborate with IT teams to resolve problems within defined timelines, ensuring minimal downtime for users.

The role requires strong customer service, familiarity with Active Directory, and a proactive mindset to follow IT procedures and maintain equipment

Qualifications

• Experience providing technical support to end users.
• Ability to diagnose hardware, software and network issues.
• Familiarity with ITIL or incident-management processes preferred.

Responsibilities

• Provide technical support to end users.
• Resolve technical problems within defined timelines.
• Escalate complex issues to appropriate IT teams.
• Maintain accurate records of incidents and resolutions.

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Networking

Active Directory

Job description

IT Support Associate will provide technical assistance to Amazon employees and help maintain reliable IT infrastructure and end-user technology. The role involves diagnosing and resolving hardware, software, network, and system-related issues.

The selected candidate will work with users, IT teams, and other stakeholders to troubleshoot technical problems, maintain equipment, follow IT procedures, and ensure smooth day-to-day technology operations.

Key Responsibilities:

• Provide technical support to end users.
• Resolve technical problems within defined timelines.
• Escalate complex issues to appropriate IT teams.
• Maintain accurate records of incidents and resolutions.

Required Skills:

• IT Support
• Hardware Troubleshooting
• Software Troubleshooting
• Networking
• Active Directory