IT Support

Jobitus; Surat; On-site; INR 300,000 - 480,000; Full time

Job summary

Jobitus is seeking an IT support specialist in Surat, Gujarat, to handle client onboarding, technical support, and troubleshooting for our SaaS products. The role involves hardware/software setup, network maintenance, and secure access management while ensuring clear documentation and fast issue resolution.

The ideal candidate will have strong communication skills in Gujarati or Hindi, with experience in IT support and a customer-focused mindset.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in IT support or technical troubleshooting is preferred.

Responsibilities

• Diagnose and fix hardware malfunctions, software errors, and OS glitches.
• Install, configure, and upgrade workstations, printers, scanners, and applications.
• Maintain LAN/WAN connections, Wi‑Fi routers, switches, VPNs, and firewalls.
• Create and manage employee accounts, passwords, permissions, and MFA.
• Apply security patches, run antivirus scans, manage backups, and monitor system performance.
• Log support requests, document troubleshooting steps, and build knowledge base articles.

Skills

Strong communication

Job description

• Client onboarding
• Technical support
• Troubleshooting for SaaS products
• Customized software
• Automations
• AI agents
• Web/app development solutions.
• Managing technical client communications effectively.

Skillset: Strong communication skills in Gujarati or Hindi are a plus.

Core Responsibilities

• Troubleshooting and Issue Resolution: Diagnose and fix hardware malfunctions, software errors, and operating system glitches.
• Hardware and Software Setup: Install, configure, and upgrade workstations, laptops, printers, scanners, and applications.
• Network and Connectivity Support: Maintain LAN/WAN connections, Wi-Fi routers, switches, VPNs, and firewalls.
• User Access Management: Create and manage employee accounts, passwords, permissions, and multi-factor authentication (MFA).
• System Maintenance and Security: Apply security patches, run antivirus scans, manage backups, and monitor system performance.
• Documentation and Ticketing: Log support requests, document troubleshooting steps, and build knowledge base articles