IT Support

Kaapro Management Solutions Pvt. Ltd.; Surat; On-site; INR 250,000 - 400,000; Full time

Job summary

Kaapro Management Solutions Pvt. Ltd. in Surat seeks an IT Support Technician to handle hands-on troubleshooting, hardware/software setup, network support, and user access management. You will diagnose issues, configure devices, secure systems, and maintain documentation.

Strong communication in Gujarati or Hindi is a plus; you will work with staff to ensure smooth operation of LAN/WAN, VPNs, firewalls, backups, and security patches.

Qualifications

• Must have strong communication skills and customer-focused approach.
• Gujarati or Hindi language proficiency is a plus.
• Ability to diagnose hardware/software issues and provide timely resolutions.

Responsibilities

• Troubleshooting and Issue Resolution: diagnose and fix hardware malfunctions, software errors, and OS glitches.
• Hardware and Software Setup: install, configure, and upgrade workstations, printers, scanners, and applications.
• Network and Connectivity Support: maintain LAN/WAN, Wi‑Fi, VPNs, and firewalls.
• User Access Management: create and manage accounts, passwords, permissions, and MFA.
• System Maintenance and Security: apply patches, run antivirus scans, manage backups, and monitor performance.
• Documentation and Ticketing: log requests, document steps, and build knowledge base articles.

Skills

Strong communication

Gujarati language

Hindi language

Tools

VPNs

Firewalls

Backup software

Antivirus software

MS Windows

Job description

• Client onboarding
• Technical support
• Troubleshooting for SaaS products
• Customized software
• Automations
• AI agents
• Web/app development solutions.
• Managing technical client communications effectively.

Skillset: Strong communication skills in Gujarati or Hindi are a plus.

Core Responsibilities

• Troubleshooting and Issue Resolution: Diagnose and fix hardware malfunctions, software errors, and operating system glitches.
• Hardware and Software Setup: Install, configure, and upgrade workstations, laptops, printers, scanners, and applications.
• Network and Connectivity Support: Maintain LAN/WAN connections, Wi-Fi routers, switches, VPNs, and firewalls.
• User Access Management: Create and manage employee accounts, passwords, permissions, and multi-factor authentication (MFA).
• System Maintenance and Security: Apply security patches, run antivirus scans, manage backups, and monitor system performance.
• Documentation and Ticketing: Log support requests, document troubleshooting steps, and build knowledge base articles