IT Solutions Technician

Nextiva; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Benefits offered by this job

Medical insurance

Group insurance

Work-life balance

Provident Fund

Career advancement

Job summary

Nextiva is seeking an experienced End User Support Specialist to provide desktop support in Bengaluru. Your role includes troubleshooting hardware and software issues while ensuring excellent customer service.

This onsite position demands strong technical skills along with effective communication to address user needs quickly. Join a collaborative team and grow with Nextiva, a leader in customer experience.

Qualifications

• 4+ years of experience in desktop support or related field.
• In-depth knowledge of operating systems, hardware, and software troubleshooting.
• Ability to analyze and resolve technical issues independently or collaboratively.

Responsibilities

• Provide desktop support to end-users and troubleshoot hardware/software issues.
• Respond prompt and professional to IT support requests.
• Manage Active Directory user accounts, groups, and permissions.

Skills

Desktop support

Customer service

Windows and Mac OS

PowerShell scripting

Python basics

IT service management

Education

Associate of Applied Science in IT

Tools

Jira

Intune

Azure

Okta

Office 365

Job description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Bengaluruoffice (Wilshire III by MFAR, 492,Hobli,RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how weoperate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

Nextiva’s IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology.

This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development.

Key responsibilities:

• Provide desktop support to end-users across all departments, including troubleshooting, resolving hardware and software issues,and setting up new equipment.
• Respond toIT Supportrequestspromptly and professionally, providing exceptional customer service.
• Manage ActiveDirectoryuser and computer accounts, groups, and permissions.
• Manage Okta user accounts, groups, and permissions, ensuringusers access company resources appropriately.
• Assist inadministeringIntune and Azure environments, including device management and deployment.
• Create andmaintainbasicPowerShell scriptingto automate repetitive tasks, improving efficiency and productivity.
• Maintain hardware and software inventory, ensuring all equipment is correctly accounted for and maintained.
• Provide training and guidance to end-users on using hardware and software, creating documentation as needed.

Qualifications

• Associate of Applied Science degree in Computer Science, Information Technology, related field, or equivalent work experience.
• Minimum of4yearsof experience in desktop support ora relatedfield.
• In-depth knowledge of operating systems such as Windows and Mac, familiarity with hardware and software troubleshooting.
• The ability to analyze and resolve technical issues independently or collaboratively with team members.
• A strong customer service orientation to ensureend-usersneeds are met effectively and efficiently.
• Knowledge of basic PowerShell commands to automate repetitive tasks,troubleshootissues, and improve efficiency in desktop support activities.
• Basic understanding of Python or PowerShell scripting to automate and streamline desktop support tasksandthe ability to write simple scripts to perform specific functions or extract data from systems.
• Knowledge of IT access management principles and practices, including user provisioning, access request and approval processes, access review, and compliance requirements.
• Understanding ofIT service management principles, including incident, problem, change, knowledge base,and release management, as well as experience with IT service management tools such as Jira.
• Knowledge of technology systems and tools, including but not limited to Mac OS(JAMFPro), Windows(Intune), Office 365, Azure, Okta (or similar platforms commonly used in the tech industry).

AI Literacy / AI Expectations

• Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality
• Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes
• Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment

Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, andcare for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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