Senior IT Technical Support Engineer

Weekday (YC W21); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Weekday is seeking a mid-senior level IT support leader in Bengaluru to resolve complex technical issues, drive major incident responses, and collaborate with engineering and security teams. The role emphasizes onboarding, tooling, and operational excellence across enterprise environments.

You will mentor junior engineers, design best practices, and push continuous improvements in incident handling, automation, and service quality. Strong communication and problem-solving are essential.

Qualifications

• 4+ years of progressive IT support or technical services experience.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Skills

Mentoring

Problem-solving

Communication

Education

Bachelor’s degree in IT/CS or related

Tools

Okta

Jamf

Intune

Windows

macOS

Job description

This role is for one of our clients

Industry: Software Development

Seniority level: Mid-Senior level

Min Experience: 5+ years

Location: Bengaluru, Karnataka, India

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications

• 4+ years of progressive IT support or technical services experience
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.

Must-have skills

• Okta, jamf, intune

Good-to-have skills

• Windows/MAC OS administration, end point management