IT Support - Associate

Vialto; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Vialto Partners is seeking an IT Support Associate to ensure uninterrupted access to technology resources and deliver high-quality technical support to employees. You will work with engineering, IT, and business teams to troubleshoot issues and implement reliable IT solutions.

The role involves onboarding/offboarding, asset management across locations, and proactive monitoring to minimize disruptions while maintaining documentation and security standards.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• Experience in IT Support, Service Desk, or Desktop Support.
• Strong troubleshooting across hardware, software, and user applications.
• Experience with asset management, provisioning, onboarding/offboarding, and vendor coordination.
• Knowledge of IT security, patching, governance and compliance.
• Strong communication and stakeholder management skills.
• Ability to work independently with global and cross-functional teams.
• Customer-focused with strong attention to detail.

Responsibilities

• Provide technical support to employees and ensure timely resolution of IT issues.
• Support employee onboarding and offboarding, including setup and decommissioning of devices, applications, and user accounts.
• Manage and maintain IT assets and inventory across locations.
• Coordinate with external IT vendors and service providers to resolve technical issues and manage technology requirements.
• Troubleshoot hardware, software, network, and end-user technology issues.
• Monitor IT services proactively to identify potential issues and minimize service disruptions.
• Develop and maintain technical documentation, knowledge articles, and troubleshooting guides.
• Support IT governance, security, compliance, and end-user technology standards.
• Assist with software updates, security patches, and vulnerability remediation.
• Identify opportunities to improve IT processes, service delivery, and employee experience.
• Conduct user training and provide guidance on new technologies, applications, and secure IT practices.
• Support technology procurement and vendor management, including evaluating requirements and optimizing costs.
• Collaborate with engineering and cross-functional teams to develop solutions aligned with business and technology requirements.
• Participate in IT projects, including planning, scheduling, resource coordination, implementation, and tracking of deliverables.
• Contribute to the continuous improvement and availability of IT services.

Skills

Troubleshooting

Asset management

Onboarding

Offboarding

Vendor coordination

IT security

Patching

Documentation

Stakeholder management

Communication

Education

Bachelor's degree in IT/CS/Engineering

Job description

Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand - alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost - efficient and compliant manner. Our services focus on providing cross - border compliance and risk assessment for tax, immigration, business travel, rewards a nd compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.

Job Description

As an IT Support Associate, you will be responsible for ensuring uninterrupted access to technology resources and delivering high-quality technical support to employees. You will work closely with engineering, IT, and business teams to troubleshoot issues, improve IT processes, and implement reliable, user-friendly technology solutions.

Key Responsibilities

• Provide technical support to employees and ensure timely resolution of IT issues.
• Support employee onboarding and offboarding, including the setup and decommissioning of devices, applications, and user accounts.
• Manage and maintain IT assets and inventory across locations.
• Coordinate with external IT vendors and service providers to resolve technical issues and manage technology requirements.
• Troubleshoot hardware, software, network, and end-user technology issues.
• Monitor IT services proactively to identify potential issues and minimize service disruptions.
• Develop and maintain technical documentation, knowledge articles, and troubleshooting guides.
• Support IT governance, security, compliance, and end-user technology standards.
• Assist with software updates, security patches, and vulnerability remediation.
• Identify opportunities to improve IT processes, service delivery, and employee experience.
• Conduct user training and provide guidance on new technologies, applications, and secure IT practices.
• Support technology procurement and vendor management, including evaluating requirements and optimizing costs.
• Collaborate with engineering and cross-functional teams to develop solutions aligned with business and technology requirements.
• Participate in IT projects, including planning, scheduling, resource coordination, implementation, and tracking of deliverables.
• Contribute to the continuous improvement and availability of IT services.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant experience in IT Support, Service Desk, Desktop Support, IT Operations, or End-User Computing.
• Strong troubleshooting and problem-solving skills across hardware, software, and user applications.
• Experience with IT asset management, user provisioning, onboarding/offboarding, and vendor coordination.
• Knowledge of IT security, patching, compliance, and governance practices.
• Strong communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with global and cross-functional teams.
• A customer-focused approach with strong attention to detail.
• Experience working in an MNC or global IT environment would be an advantage.

Additional Information

Location: Bengaluru
We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
Please note, AI is used as part of the application process.