IT Software Support Engineer

Docsvault; Vadodara; On-site; INR 500,000 - 700,000; Full time

Job summary

Docsvault in Vadodara, India is seeking a Software Support Engineer to facilitate software support, interact with clients, and help troubleshoot issues with our applications. The role involves resolving customer queries, coordinating with IT and development teams, and providing training when needed.

Ideal candidates have at least 2+ years in application support, strong English communication skills, and hands-on experience with ASP.NET, HTML, and SQL.

Qualifications

• Excellent verbal and written communication skills in English.
• Technical expertise in Application Support.
• Hands on experience with ASP.NET, HTML, and SQL would be an advantage.
• Firm grasp of how the web / mobile works, networking and software products.

Responsibilities

• Provide support for existing applications.
• Respond to customer queries over mail and phone.
• Ability to work in a virtual team across geographies.
• Act as a bridge between Customers and IT/Developers.
• Participation in providing training to customers as required.
• Documenting troubleshooting and problem resolution steps.

Skills

Communication in English

Application Support

ASP.NET

HTML

SQL

Networking basics

Web/mobile tech

Education

Any Graduation

Job description

Summary

The Software Support Engineer will be responsible for facilitating the support of software. Interacts with clients to understand their issues and provide a solution. Participates in troubleshooting, and analysis of the development of the software.

Responsibilities and Duties

• Provide support for existing applications
• Respond to customer queries over mail and phone
• Ability to work in a virtual team across geographies
• Act as a bridge between Customers and IT/Developers
• Participation in providing training to customers as required
• Documenting troubleshooting and problem resolution steps

Required Experience, Skills and Qualifications

• 2+ years experience, Any Graduate Any Specialization
• Excellent verbal and written communication skills in English
• Technical expertise in Application Support
• Hands on experience with ASP.net, HTML, and SQL would be an advantage
• Firm grasp of how the web / mobile works, networking and software products