Support Executive (Software / Application)

Myalgomate Technologies Llp; Rajkot; On-site; INR 300,000 - 420,000; Full time

Job summary

Myalgomate Technologies Llp is seeking a Support Executive to assist customers as they navigate our software. You will respond to inquiries, diagnose issues, guide installation and setup, and collaborate with developers to resolve complex problems.

Ideal candidates have strong communication, a customer-focused mindset, and a willingness to learn our product. The role emphasizes customer success, clear documentation, and timely ticket resolution.

Qualifications

• Bachelor's degree in Computer Science, IT or related field preferred.
• Experience in technical support or a customer-facing software role is a plus.
• Strong problem-solving skills for complex software issues.
• Excellent communication and interpersonal skills with a customer-first focus.
• Familiarity with software debugging tools and techniques.

Responsibilities

• Respond to customer enquiries via phone, email and chat promptly and professionally
• Diagnose the root cause of problems and find effective solutions or workarounds
• Help customers install, configure and use our software products
• Track issues in the ticketing system and make sure theyre resolved on time
• Work with developers and QA to tackle more complex technical issues
• Run demos and training sessions so customers get the most out of the software
• Stay current on features, updates and best practices; help write articles and FAQs
• Keep customers informed about upcoming updates, maintenance and releases

Skills

Excellent communication

Customer-first mindset

Strong troubleshooting

Technical aptitude

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing system

Software debugging tools

CRM basics

Job description

Help customers succeed with our software answer queries, troubleshoot issues and guide setup with patience and clarity

Position overview

Were looking for a Support Executive to join our software support team

Your main job is helping customers with any issues they hit while using our software

We need strong communication, technical know-how and a real passion for top-notch customer service

Responsibilities

• Respond to customer enquiries via phone, email and chat promptly and professionally
• Diagnose the root cause of problems and find effective solutions or workarounds
• Help customers install, configure and use our software products
• Track issues in the ticketing system and make sure theyre resolved on time
• Work with developers and QA to tackle more complex technical issues
• Run demos and training sessions so customers get the most out of the software
• Stay current on features, updates and best practices; help write articles and FAQs
• Keep customers informed about upcoming updates, maintenance and releases

Requirements

• Bachelors degree in Computer Science, IT or a related field is preferred
• Experience in technical support or a customer-facing software role is a big plus
• Strong problem-solving skills for complex software issues
• Excellent communication and interpersonal skills, with a customer-first focus
• Familiarity with software debugging tools and techniques