Airline Operation Manager

Travel Designer Group; Ahmedabad District; Presencial; INR 4.000.000 - 7.000.000; Jornada completa

Descripción de la vacante

Travel Designer Group is seeking an experienced Product Manager to own the air product journey across search, booking and post-booking service. You will work hands-on with air travel operations and digital product teams to translate partner needs into clear priorities and scalable solutions.

The role emphasizes collaboration with engineering, design and QA on airline, GDS and API integrations, and requires a track record of turning ambiguous needs into prioritized, measurable releases.

Formación

• 10+ years in product management or operations in air travel
• Strong understanding of air booking, fare rules, ticketing, refunds and disruption handling
• Experience with one or more GDS platforms and airline connectivity an advantage

Responsabilidades

• Own the air product vision, roadmap and backlog across search, pricing, booking, ticketing and post-booking servicing.
• Map agent and operations workflows, identify friction points and automate opportunities.
• Translate business needs into product requirements, stories, acceptance criteria and release outcomes.
• Collaborate with engineering, design and QA on API integrations (GDS, NDC) and content quality.
• Define exception queues, service controls and self-service capabilities with operations.
• Prioritize delivery with commercial, finance, customer support and supplier teams.
• Use data to diagnose issues, validate improvements and refine the roadmap.
• Support launches with documentation, enablement and partner communication.

Conocimientos

Air products

GDS platforms

API integrations

Roadmap prioritization

Stakeholder alignment

Descripción del empleo

Role Overview:

Travel Designer Group connects travel agents, OTAs, destination management companies and suppliers through technology-led B2B travel platforms and partnerships. The Product Manager will own the air product journey across shopping, booking and post-booking service, making it reliable and easy for partners to use at scale. This is a hands-on product role for someone who understands both air travel operations and digital products. You will turn partner and operations needs into clear product priorities, work closely with technology and business teams, and improve the outcomes that matter to agents and travellers.

Key Responsibilities:

• Own the air product vision, roadmap and backlog across search, pricing, booking, ticketing and post-booking servicing.
• Map agent and operations workflows for exchanges, refunds, cancellations, ancillaries and schedule changes; identify friction, failure points and opportunities to automate.
• Translate business, partner and user needs into product requirements, user stories, acceptance criteria and measurable release outcomes.
• Work with engineering, design and QA on airline, GDS, NDC and other API integrations, including content quality, availability, fare rules, booking status and error handling.
• Partner with air operations to define exception queues, service controls, escalation paths and self-service capabilities that reduce manual effort while protecting service quality.
• Prioritise delivery with commercial, finance, customer support and supplier teams; communicate trade-offs, dependencies and release plans clearly.
• Use research, operational feedback and product data to diagnose issues, validate improvements and refine the roadmap.
• Support launches with clear documentation, internal enablement and partner communication, then monitor adoption and resolve early issues.

Candidate Profile:

• Minimum 10+ years of relevant product management or product operations experience, including hands-on experience with air travel products and workflows.
• Strong understanding of air booking and servicing, including PNRs, fare rules, ticket issuance, exchanges, refunds, cancellations, ancillaries and disruption handling.
• Experience with one or more GDS platforms and familiarity with airline direct-connect or NDC concepts; hands-on API or travel technology experience is an advantage.
• A track record of taking ambiguous needs from discovery through prioritisation, delivery, launch and iteration.
• Comfort working with product analytics and operational measures; ability to use dashboards and structured data to explain problems and evaluate results.
• Clear written and verbal communication, sound judgement on trade-offs, and the ability to collaborate across technical, commercial and operations teams.
• Experience in B2B travel distribution, an OTA, a TMC, an airline, or travel technology is preferred.

How Success Is Measured:

• More searches convert to confirmed bookings, with fewer booking and ticketing failures.
• Air content, fares and booking status remain accurate across connected suppliers.
• Exchange, refund, cancellation and disruption cases are resolved faster and with less avoidable manual handling.
• Partners adopt the air capabilities and report a simpler, more dependable booking and service experience.
• The roadmap delivers measurable commercial value while maintaining operational and service quality.

About Travel Designer Group:

Travel Designer Group is a global B2B travel solutions group connecting travel professionals and suppliers through technology, distribution and service. Its portfolio supports travel partners across a range of travel products and markets.