IT Network Engineer/IT Support Engineer

Karamtara Engineering Pvt. Ltd.; Pune District; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Karamtara Engineering Pvt. Ltd. in Pune seeks an IT Network Engineer to manage and support the IT infrastructure for roughly 100 users at the Pune office.

You will handle day-to-day network operations, end-user IT support, firewall and Wi‑Fi management, and Microsoft 365 support in coordination with the Corporate IT team. The role requires a hands-on engineer who can independently manage daily IT operations, ensure reliable and secure services, and collaborate with vendors and the Corporate IT

Formación

• B.E./B.Tech/IT related degree; 3–5 years IT infra experience.
• Hands-on network and end-user support at a Pune office.
• Knowledge of security practices and ITSM processes.

Responsabilidades

• Manage LAN/WAN, Wi‑Fi and Internet connectivity for Pune office.
• Configure switches, access points, VLANs and VPN/firewall policies.
• Provide L1/L2 IT support to ~100 users.
• Coordinate with vendors and Corporate IT for central policies.
• Maintain network diagrams, asset records and incident reports.

Conocimientos

TCP/IP

LAN/WAN

Wi-Fi

Firewall

Active Directory

Microsoft 365

VPN

Educación

B.E./B.Tech/B.Sc. IT/BCA/Diploma in Computer/IT/Networking

Herramientas

Fortinet FortiGate

Azure AD

Intune

Descripción del empleo

Job Description IT Network Engineer/IT Support Engineer/

Location: Pune, Maharashtra
Department: Information Technology / Infotech
Position: IT Network Engineer
Experience: 35 Years
Employment Type: Full-Time
Reporting To: IT Manager / Corporate IT Team

Job Summary

We are looking for an IT Network Engineer to manage and support the IT infrastructure of our Pune office, catering to approximately 100 users.

The candidate will be responsible for day-to-day network operations, end-user IT support, firewall and Wi-Fi management, Microsoft 365 support, system troubleshooting, IT asset management, and coordination with vendors and the Corporate IT team.

The role requires a hands-on engineer who can independently manage day-to-day IT operations at the Pune location and ensure reliable, secure, and uninterrupted IT services.

Key Responsibilities

Network & Infrastructure

• Manage and support LAN, WAN, Wi-Fi and Internet connectivity for the Pune office.
• Configure and troubleshoot managed switches, access points, VLANs and network connectivity.
• Monitor network performance and troubleshoot latency, packet loss and connectivity issues.
• Support firewall operations including policies, NAT, VPN and basic security configurations.
• Coordinate with ISP/MPLS/SD-WAN vendors for link issues and outages.
• Maintain network diagrams, IP address details and infrastructure documentation.
• Monitor availability of critical IT infrastructure and proactively address issues.

Windows, Active Directory & Microsoft 365

• Provide support for Windows 11 desktops and laptops.
• Support Active Directory user accounts, password resets, group memberships and basic Group Policy related activities.
• Provide Microsoft 365 support for Outlook, Teams, OneDrive and Office applications.
• Assist with Microsoft Entra ID / Azure AD joined devices.
• Support Microsoft Intune enrolled devices and endpoint compliance activities.
• Troubleshoot email, Outlook profile, Teams and OneDrive synchronization issues.

End-User Support

• Provide L1/L2 technical support to approximately 100 office users.
• Troubleshoot desktop, laptop, printer, scanner, network and application-related issues.
• Install and configure laptops/desktops, software, printers and other IT peripherals.
• Handle new employee IT onboarding and user exit activities.
• Provide support for meeting rooms, Teams meetings, displays and other collaboration equipment.
• Maintain IT tickets and ensure timely closure of user issues.

IT Security

• Ensure endpoints are compliant with Corporate IT security policies.
• Support endpoint antivirus/EDR and security tools.
• Assist in managing USB/device access as per company policy.
• Ensure Windows updates, security patches and endpoint protection are maintained.
• Support BitLocker and device encryption requirements.
• Escalate security incidents, suspicious emails, malware alerts or abnormal network activity to the Corporate IT/Security team.

IT Asset & Vendor Management

• Maintain inventory of laptops, desktops, monitors, printers, network equipment and other IT assets.
• Track asset allocation, handover and return.
• Coordinate with hardware, software, ISP and other IT vendors.
• Coordinate warranty and repair cases with OEM/service providers.
• Assist Corporate IT with procurement requirements and technical evaluation.

Documentation & Reporting

• Maintain updated network and IT infrastructure documentation.
• Maintain records of ISP links, network devices, licenses, warranties and IT assets.
• Prepare periodic reports on IT incidents, network availability and asset status.
• Follow Corporate IT policies, SOPs and information security standards.

Technical Skills Required

• Good knowledge of TCP/IP, DNS, DHCP, VLAN, LAN/WAN and Wi-Fi.
• Hands-on experience with managed switches, routers, access points and firewalls.
• Knowledge of VPN, NAT and firewall policies.
• Good understanding of Windows 10/11 troubleshooting.
• Working knowledge of Windows Server and Active Directory.
• Working knowledge of Microsoft 365, Outlook, Teams and OneDrive.
• Basic knowledge of Microsoft Entra ID and Microsoft Intune.
• Knowledge of endpoint security/antivirus solutions.
• Understanding of IT asset management and ticketing systems.
• Basic understanding of backup and cybersecurity practices.

Preferred Skills

• Experience supporting an office/manufacturing/engineering environment.
• Exposure to SD-WAN and enterprise firewall solutions such as Fortinet or equivalent.
• Experience with Microsoft 365 Business Premium environment.
• Knowledge of Microsoft Defender for Endpoint will be an advantage.
• Experience with ITSM/ticketing and patch management solutions such as ManageEngine will be preferred.
• Basic understanding of CCTV/NVR, access control and related infrastructure will be an added advantage.

Qualification

• B.E./B.Tech/B.Sc. IT/BCA/Diploma in Computer/IT/Networking or equivalent.
• 3–5 years of relevant hands-on IT infrastructure/network support experience

Candidate Profile

The ideal candidate should be hands-on, responsible and capable of independently managing day-to-day IT operations at the Pune office while coordinating with the Corporate IT team for centralized infrastructure, security and policy-related activities.

Good communication, troubleshooting, documentation and vendor coordination skills are essential