IT Manager

IHG Hotels & Resorts; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IHG Hotels & Resorts is seeking a skilled IT professional to lead technology planning and implementation across hotel systems. You will manage vendor relationships, oversee installations, and train staff to ensure smooth, secure technology operations in our properties.

Ideal candidates will drive ROI-driven technology initiatives, monitor network performance, and maintain up-to-date knowledge of hotel tech trends to support exceptional guest experiences.

Responsibilities

• Initiate technology planning, selection and implementation to boost productivity.
• Assess hotel needs, set priorities, ROI, and capital expenditure budgets per Global Technology Standards.
• Ensure tech investments are well spent via decision-making, installation oversight, and support.
• Maintain vendor relationships to ensure service quality, pricing and timely procurement.
• Provide system training programs and manuals; coordinate large training sessions with Training Manager.
• Offer user support, respond to issues, inform staff of status; align solutions with IHG policies.
• Keep updated on new hotel tech through online tools, demos and training.
• Create system communications to users about new apps and tips.
• Provide quick issue resolutions and analysis in line with IHG policies.
• Monitor hotel tech and network to minimize interruptions.
• Develop best-practice processes to boost staff productivity and guest service.
• Ensure computer and network ops are monitored, backups performed, systems maintained.
• Manage IR activities to keep infra and apps functioning.
• Report, route and track problems; inform users of status.
• Align solutions with client needs and brand IR environment.
• Manage vendors for property IT; act as escalation point.
• Maintain ongoing cross-area communications to meet business objectives.
• Provide internet support and maintenance where applicable.
• Provide cable management support.
• Consult on application issues or hardware/software problems.
• Provide feedback to Lodging IR on performance.
• Enforce IHG technology policies and standards.
• Ensure IT systems comply with IHG policies and local laws (PCIDSS, PII, Data Protection).
• Maintain accurate asset management of hardware and software.
• Keep current with property needs, methodologies and upcoming tech projects.

Job description

Job Description:

Duties and responsibilities

Financial returns:

• Initiate new technology planning, selection/specification process and implementation that wouldenhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People:

• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and
  ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience:

• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the clients needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Responsible business:

• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies,
  strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.

Requirements: