IT Manager

Cephas Consultancy Services Private Limited; South Goa District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Cephas Consultancy Services Private Limited Bogmalo, Goa, India invites an IT Manager to oversee day-to-day IT operations across hotel systems, networks, CCTV and telephony, ensuring reliability and security.

You will lead a team, manage hardware and software assets, coordinate with vendors, and implement IT policies, backups and disaster recovery, while delivering service excellence in a hospitality environment.

Qualifications

• 7–8 years of IT management experience.
• Experience in hospitality settings is a plus.

Responsibilities

• Oversee daily IT operations including networks, CCTV and telephony.
• Train staff and manage IT hardware, software licenses and maintenance.
• Ensure IT security, backups, and disaster recovery procedures.

Skills

Hospitality Service Standards

Account Management

Job description

IT Manager

Cephas Consultancy Services Private Limited Bogmalo, Goa, India

About this position

Skills Required

• Hospitality Service Standards
• Account Management

Job Function

• Information Security Manager
• IT Support

Hospitality

Work Mode

• On-site

Experience Required

• 7 - 8 years

Job Description

As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, CCTV and telephony systems throughout the hotel / resort. Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Duties & Responsibilities

Manages and monitors the operation of all computer related services, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer related issues.

Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.

Continually keeps informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to: Computer Hardware systems and devices including PC LAN technology. Software operating and utility systems. Front Office and Accounts Receivable Property Management System (IDS). Interfaces to and from Front Office Property Management Systems and other Systems. Back Office Accounting Systems. PC and LAN based Office Automation products. Internal and External Electronic Mail / Scanner software and communication tools. Point Of Sale Systems. Guest and Administration Voicemail. Call Accounting. EPABX systems (telephone instrument and cabling). CCTV operations. Hub / Switch Management Systems. Computer Virus protection. Hotel IT Security and Firewalls. CCTV operations. Cable TV operations. TV functioning in all areas.

Provide a monthly written progress report to the General Manager, with copies to department heads.

Maintain an up-to-date list of all computer hardware.

Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.

Monitors the performance of the software and maintains a log book of performance report e.g. through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions.

Installs and tests approved program changes to the hotel computer system(s).

Investigates and reports software problems to the vendor and Director/GM.

Understand all standard and customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions.

Trains the selected hotel staff to take on the major responsibilities during his/her absence.

Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable.

Ensures that all computer media saves and back-ups are completed, documented and stored per specifications.

Maintains uncompromising data and physical security standards.

Controls the key/lock for server room and ensures that the server room fire protection, temperature control, and power requirements meet the security specification as described in the security system.

Administer all user ID's, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries.

Under the direction of the Director/General Manager administer all back office user ID's, passwords, security parameters and the most sensitive utility.

Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.

Completes and distributes activity reports, program trouble reports, and enhancement list.

Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by computer companies or vendors.

Performs special project/other duties as assigned by the Management.

Conduct "Self-Audit" of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials.

Follows-up on all outstanding points from the latest EDP audit of his/her hotel.

Serves as the primary associate with all computer-related outside vendors.

Informs department heads when new features or changes to the system affect their department.

Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.

Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.

Should be capable of doing Root Cause Analysis on a problem.

Must know the Network fundamentals, general network setup and device configuration.

Good knowledge of server hardware, Disk storage technology, I/O devices.

Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.

Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.

Prepare Policy & Procedures for the IT Department and for the user department.

Antivirus setup and day to day support.

Ensure that policies and procedure relating to PCI compliance are updated.

Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

Is aware of IT Security Policies and ensures implementation through regular staff training.

Assist Management with any other priorities as may be intimated by Management time to time.

A. Human Resource Responsibilities

Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: Assists in planning for future staffing needs. Assists in recruiting in line with company guidelines. Prepares detailed induction program for new staff. Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. Ensures training needs analysis of IT staff is carried out and training programmes are designed and implemented to meet needs. Provides input for probation and formal performance appraisal discussions in line with company guidelines. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. Regularly communicates with staff and maintains good relations.

Works with superior in the preparation and management of the department's budget. Duties include: Assists in co-ordinating the preparation of the departmental annual budget. Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. Assists in the preparation of the hotel strategic plan and Housekeeping Departmental Budget.

C. Occupational Health and Safety Responsibilities

Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

Log security incidents and accidents in accordance with hotel requirements.

Key Competencies and Key Tasks

Drive For Results: Focus on Mission, Vision and Values of the Organization. Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals. Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles. Work completion must be the motto irrespective of time spent.

Understanding the Business: Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information. Adheres to Hotel Code of Conduct, Standing Orders and Hotel policies. Demonstrates an understanding of competitors' major strengths and weaknesses. Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations. Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.

Problem Solving and Decision Making: Diagnose problems and thoroughly analyze information to guide decision making. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. Hands on style of functioning.

Customer Focus: Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. Take action to address these needs in order to exceed their expectations. Create a positive hotel image in every interaction with internal and external customers. Adhere to hotel brand standards. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Assist guests and escort them to locations within the hotel at their request. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs. Maintain current Hotel information to be able to provide information to guests. Implements procedures which enhance the guest experience.

Innovation: Generate new ideas and encourage creativity from your staff. Recognize the need for new and modified approaches.

Teamwork: Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results. Actively participate in wider hotel meetings. Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two way communication.

Adaptability: Be comfortable and effective in an environment of ambiguity or change. Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner. Complete tasks as directed by Management.

Impact and Influence: Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance. Build consensus for action and negotiate mutually beneficial solutions to problems. Establish influential contacts with suppliers.

Leading and Developing People: Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support. Develop potential of others through coaching and development opportunities to build organization capability for the future.

Cultural Awareness: Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

Note for agencies: (Deal breakers)

Must to have:

• Candidate should be from Goa
• Need to have Hospitality experience (5 years)
• IDS Software experience